Lorna Siegel
Kalamazoo
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in staff coordination, team education, patient satisfaction, and strong communication. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Physician Office Coordinator
Bronson Pulmonary Medicine Specialists
06.2023 - Current
- Manage and oversee Practice Support Assistants for three locations (Kalamazoo, Battle Creek, Paw Paw)
- Input, create, and manage Physician schedules in Epic
- Manage payroll and attendance
- Participated and completed the New Leader Pathway courses to enhance professional development as a leader
- Patient conflict resolution
- Pulmonary referrals
- Onboarding and training of new staff members
- Assist with annual reviews of staff
- Attend and assist practice manager with monthly departmental meetings
- Manage and complete monthly/yearly reports.
- Supply ordering
- Manage travel arrangements, payment authorizations, and CME events
Physician Office Coordinator
Bronson Primary Care Partners
06.2020 - 06.2023
- Create and manage Practice Support Assistants monthly schedules
- Gathered and organized materials to support operations
- Manage Practice Support Assistant educational training
- Manage payroll and bank deposits
- Input, update, and manage provider Epic schedules
- Lead weekly meetings for all clerical staff/Creates agendas
- Staple supply orders, Printshop, and PAL
- Complete diagnosis corrections and patient billing issues
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions
- Problem solving to better patient and staff satisfaction
- Skilled in Microsoft Office Suite
Administrative Assistant
Bronson Practice Administration
01.2018 - 06.2020
- Coordinate and manage multiple schedules, meetings, and travel/expense reports for departments
- Complete new provider onboarding and terminations
- Process provider incentive and compensation payments
- Create and alter documents using Microsoft Office
- Clerical duties; answering phones, mail distribution, faxing, photocopying, and filing
Practice Support Assistant
Bronson Lakeview Medical Practices
01.2017 - 12.2017
- Greet patients, schedule appointments, answer phones, collect payments, and other clerical duties
- Responsible for the verification of private patient information such as demographics and insurance
Senior Student Intern
Ferris State University, Bronson Healthcare Group
08.2016 - 12.2016
- Completed final semester as an intern in the Organization Development and Learning department of the Bronson Center for Learning
- Two-part internship consisting of a 6-week in-depth exploration of vital departments in healthcare and a 10-week period focusing specifically on exploring management and leadership in a healthcare system
- Involved in the planning, coordination, and execution of a new company-wide scholarship program, Next Generation Scholarship
- Attended Bronson’s Crucial Conversations course, which consists of 16 hours of classroom training focused on enhancing communication skills
- Supported the evolution of Bronson’s New Hire Orientation Program, and offered general clerical support to the department
Education
Comprehensive coursework honing deeper education and skills in health care management, marketing, accounting, quality assurance, health care finance, and health care planning and long-term care management. Functional experience gained in planning, organizing, coordinating, and supervising the delivery of health care. -
Bachelor of Science - Health Care Systems Administration
Ferris State University
Big Rapids, MI12.2016
Skills
- Problem Resolution
- Coordinating with Supervisors
- Staff Training
- Medical Terminology
- Team Management
- Customer Service
- Staff Supervision
- Work Planning and Prioritization
- MS Office
- Verbal and Written Communication
- Administration and Operations
- Delegation and Work Assignment
- Employee Motivation
- Time Management
Certification
CPR & AED Certification - 2022
NASM Certified Personal Trainer - 2023
Timeline
Physician Office Coordinator
Bronson Pulmonary Medicine Specialists
06.2023 - Current
Physician Office Coordinator
Bronson Primary Care Partners
06.2020 - 06.2023
Administrative Assistant
Bronson Practice Administration
01.2018 - 06.2020
Practice Support Assistant
Bronson Lakeview Medical Practices
01.2017 - 12.2017
Senior Student Intern
Ferris State University, Bronson Healthcare Group
08.2016 - 12.2016
Comprehensive coursework honing deeper education and skills in health care management, marketing, accounting, quality assurance, health care finance, and health care planning and long-term care management. Functional experience gained in planning, organizing, coordinating, and supervising the delivery of health care. -
Bachelor of Science - Health Care Systems Administration
Ferris State University