Lorna Smith
Bronx,NY
Summary
7+ years of experience as patient care assistant. Looking to secure a job in the healthcare which allows me to use my skills and education. Work well independently, with others or under direct supervision. A compassionate individual with a special attention to detail and an ability to adapt quickly in changing environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Resident Assistant
DHS
Queens, NY
04.2023 - Current
- Confront residents in a educational , appropriate and professional manner
- Connect with residents to ensure well-being and demonstrate discretion with dealing with resident issues
- Assist with building emergency evacuation and crowded mitigation
- Also prepared and served food to the residents.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Provided crisis intervention and support services to students to minimize intensity of emotional, mental and behavioral reactions to crisis.
Home Attendant
Prompt Home Care
Bronx, NY
11.2018 - 03.2023
- Maintain a comfortable, safe and clean environment
- Bathe patients: bed baths, tub baths or showers
- Dress patients: needs vary from minimal assistance to totally dependent
- Prepare light meals for the patient
- Followed doctors order for home treatment plans and administered medication.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Used Software to maintain records of services performed and condition of patients.
- Purchased, prepared, and served food for patients and other members of family by following special prescribed diets
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Driver Ambassador
Medly Pharmacy
Manhattan, NY
02.2020 - 09.2022
- Helped clients on and off the bus and made sure they were probably seated with their seatbelt on
- Follow routes and time schedule and Collect payments
- Complete logs and reports
- Follow DOT regulations and safety standards
- Load and unload inspect and operate a delivery vehicle.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Driver
Citicare ambulette
Bronx, NY
10.2018 - 04.2020
- Transported patient to and from doctor's appointment
- Help patients off and on the bus with wheelchairs
- Responsible for the safety and comfort of the patients in my care
- Help patients with special needs on the bus with their seat belts
- Always double checked to make sure everyone was off the bus.
Housekeeping
Brumell
Manhattan, NY
12.2014 - 01.2018
- Responsibilities include cleaning restrooms performing general maintenance mopping and refreshing trash receptacles with new trash lining
- Deep clean the kitchen wash and fold clothes, change linens on bed
- Dust shelves and window sill
- Scrub toilets, showers, baths and bathroom sinks.
- Introduced new cleaning techniques that increased the overall efficiency of the housekeeping department.
- Enhanced guest satisfaction by implementing efficient housekeeping processes and maintaining high cleanliness standards.
- Improved overall cleanliness by thoroughly performing housekeeping tasks in assigned areas.
- Trained housekeeping staff on cleaning protocols.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
Patient Transporter
Northside Hospital
Atlanta, GA
12.2010 - 11.2014
- Follow all infection control policies and procedures as it relates to patient equipment, supplies and other miscellaneous items and clean equipment after each patient use
- Transport patient throughout the hospital in a timely manner
- Set up IV poles and epidural pumps
- Collected specimens orders and delivered items to the lab
- Help patients on and off stretcher and wheelchair.
- Warmly greeted patients and visitors and made each feel welcome.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
Education
High school diploma -
Phillips global institute
Jersey City, NJ09.2008
Skills
- Driving
- Security
- Residential Cleaning
- Materials Handling
- Load & Unload
- Front desk
- Delivery driver experience
- Clerical Experience
- Order Picking
- Surveillance
- Shipping & Receiving
- Warehouse experience
- Packaging
- Order Picker
- MS Office Suite
- Excel
- Word Perfect
- PowerPoint
- Windows10 (2 years)
- Hotel experience
- Hospital experience
- Clerical experience
- Specimen collection / processing
- Cash handling
- Load & unload
- Customer service
- Office experience
- Microsoft Powerpoint
- Microsoft Word
- Typing
- Communication skills
- Cash register
- Data collection
- Time Management
- Team Player
- CPR Certified
- Resident support
- Health and safety compliance
- Microsoft Office
Certification
- Driver's License
- BLS Certification, 11/01/22, Present, Basic life support
- CPR Certification
- Certified Home Health Aide
Timeline
Resident Assistant
DHS
04.2023 - Current
Driver Ambassador
Medly Pharmacy
02.2020 - 09.2022
Home Attendant
Prompt Home Care
11.2018 - 03.2023
Driver
Citicare ambulette
10.2018 - 04.2020
Housekeeping
Brumell
12.2014 - 01.2018
Patient Transporter
Northside Hospital
12.2010 - 11.2014
High school diploma -
Phillips global institute