Lorna Willis
Harvey,IL
Summary
Compassionate Case Manager accustomed to treating diverse client needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Adept at handling high caseloads without sacrificing quality of care. Well-versed in managing emergent cases with poise.
Overview
11
11
years of professional experience
Work History
Case Manager/Housing Advocate
Apna Ghar
Chicago, IL
09.2023 - Current
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Counseled clients on available resources within the community that could help meet their needs.
- Monitored client progress through regular follow-up contacts.
- Supported family members by providing information on local support groups.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Participated in professional development activities related to case management best practices.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Assisted individuals with eligibility for available benefits.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Spoke to community groups to explain and interpret purposes, programs and policies.
- Assisted clients in completing applications for rental assistance programs and other forms of support.
- Conducted outreach activities to educate individuals about available resources related to housing issues.
- Coordinated with property owners to ensure compliance with applicable laws and regulations.
- Compiled monthly reports detailing the number of cases handled by the organization's Housing Advocacy Program.
- Performed intake interviews with prospective clients seeking assistance with their housing needs.
Clinic Wellness Outreach Representative
Canary Telehealth
Chicago, IL
05.2023 - 09.2024
- Conducted accurate and thorough risk selection with proper classification of insureds.
- Gauged and documented patient responses to interventions and treatments.
- Documented patient status and reported changes in care needs.
- Identified needs of members promptly and efficiently.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Assisted with customer requests and answered questions to improve satisfaction.
- discuss client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Medical Assistant
Northwestern Medicine
Chicago, IL
01.2016 - 05.2023
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Medical Assistant
Chicago Heart and Vascular
East Chicago, IN
12.2013 - 01.2016
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Performed preliminary physical tests to accurately record results in patient history summary.
Education
Bachelor of Arts - Human Services
Judson University
Elgin, IL06.2023
Certification - CMA
Sanford Brown College
Tinley Park, IL08.2012
Between Friends
Chicago, ILSkills
- HIPAA Compliance
- Appointment Scheduling
- Multitasking and Prioritization
- Community Outreach
- Case Management
- Needs Assessment
- Case Documentation
- Social Work
- Intervention Plans
- Progress Evaluations Understanding
- Cross-Functional Collaboration
- Home Visits and Inspections
- Relationship Building
- Emotional Awareness
- Documentation and Reporting
Timeline
Case Manager/Housing Advocate
Apna Ghar
09.2023 - Current
Clinic Wellness Outreach Representative
Canary Telehealth
05.2023 - 09.2024
Medical Assistant
Northwestern Medicine
01.2016 - 05.2023
Medical Assistant
Chicago Heart and Vascular
12.2013 - 01.2016
Bachelor of Arts - Human Services
Judson University
Certification - CMA
Sanford Brown College
Between Friends
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