Lorna Young
Victoria,Texas
Summary
Accomplished professional with a proven track record in small business operations and customer relations, notably at Medical Direct. Excelled in enhancing customer satisfaction and streamlining business processes, demonstrating exceptional relationship building and strategic planning skills. Achieved significant repeat business through outstanding service and efficient management. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
25
25
years of professional experience
Work History
Owner/Medical Biller, Accounts Receivable
Medical Direct
10.2007 - 06.2017
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
Investigator/Child Support Specialist
Attorney General's Office
05.2002 - 07.2007
- Documented findings and prepared detailed reports.
- Collaborated with federal agencies on investigations.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
Insurance Customer Service Representative
American General Insurance
02.1992 - 12.2001
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
Education
Associate of Arts - Business Administration And Management
Victoria College
Victoria, TXAccounting And Business Management
Texas Vocational Schools
Victoria, TXSkills
- Customer Relations
- Small business operations
- Relationship Building
- Business Management
- Strategic Planning
- Marketing
Timeline
Owner/Medical Biller, Accounts Receivable
Medical Direct
10.2007 - 06.2017
Investigator/Child Support Specialist
Attorney General's Office
05.2002 - 07.2007
Insurance Customer Service Representative
American General Insurance
02.1992 - 12.2001
Associate of Arts - Business Administration And Management
Victoria College
Accounting And Business Management
Texas Vocational Schools
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