Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Lornae Cherry

DeSoto,TX

Summary

Experienced Office Manager and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical, reliable and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

19
19
years of professional experience

Work History

Office Manager

Your Clinic
Irving, TX
03.2017 - Current
  • Supervise and guide new employees and responde quickly to questions to improve understanding of job responsibilities.
  • Optimize organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Establishe workflow processes, monitore daily productivity and implement modifications to improve overall performance of personnel.
  • Coach new hires on company processes while managing employees to achieve maximum production.
  • Develop standard operating policies and procedures for all employees.
  • Monitor and evaluate personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Manage files and records for clients and adhere to safety procedures to prevent breaches and data misuse.
  • Coach employees through day-to-day work and complex problems.
  • Prepare reports to assist business leaders with key decision making and strategic operational planning.
  • Standardize office structures and processes to promote collaboration and increased performance.
  • Aggregate and analyze data related to administrative costs to prepare budgets for management.
  • Provided backup to front desk to step in to assist with various tasks whenever employee is absent or at lunch.
  • Complete bi-weekly payroll for 22 employees.
  • Delegate tasks to support staff to organize and improve office efficiency.
  • Establish updated work schedules to account for changing staff levels and expected workloads.
  • Resolved issues through active listening and open-ended questioning.
  • Hire, manage, develop and train staff, establish and monitor goals, conduct performance reviews and administer salaries for staff.
  • Coordinate individual duties after careful evaluation of each employee's skill level and knowledge.
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provide primary customer support to internal and external customers.
  • Ensure the facility is compliant with applicable law and regulations.
  • Assist with patient callbacks, referrals, appointment scheduling, answering incoming calls, and pharmacy refills.


Office Manager

My Clinic
Red Oak, TX
06.2009 - 02.2018
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Ensured each receptionist balanced at the end of the day and made daily bank deposits.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Conducted OSHA and HIPAA training.
  • Assisted with patient callbacks and pharmacy refills.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Coordinated special projects and managed schedules.
  • Compared vendor prices and negotiated for optimal savings.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Developed standard operating procedures for all administrative employees.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Sourced vendors for special project needs and negotiated contracts.
  • Arranged corporate and office conferences for company employees and guests.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Maintained CRM database with customer updates and report generation.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.

Office Manager

Baylor Healthcare System
Dallas, TX
01.2004 - 06.2009
  • Hired staff and ensured that the clinic was staffed appropriately.
  • Oversaw billing, and account payables and receivables.
  • Assisted front office staff with greeting patients, check-in and check-out.
  • Processed bi-weekly payroll.
  • Conducted monthly staff meetings.
  • Assisted Practice Manager with financial budgets.
  • Prepared annual employee evaluations and discussed with each employee.
  • Processed all vacation requests for providers and staff, found coverage, and updated the providers templates/schedules.
  • Attended Baylor's management meeting and training courses.
  • Ensured that each receptionist balanced at the end of the day and prepared daily bank deposits.
  • Received all clinic bills and stamped and prepared them to be sent to accounting department.
  • Conducted OSHA and HIPAA Training.
  • Resolved all Customer Service Complaints.
  • Assisted with patient pharmacy refills and callbacks.

Education

High School Diploma -

Skyline High School
Dallas, TX

Skills

  • Team Management
  • Office Management
  • Office Supplies and Inventory
  • Budgetary Planning
  • Staff Training
  • Policy and Procedure Modification
  • Payroll Administration
  • Medical Billing and Collections
  • Biweekly Payroll Processing
  • Monthly Closings
  • Cash Flow and Reconciliation
  • Leadership and Change Management
  • Employee Motivation

Timeline

Office Manager

Your Clinic
03.2017 - Current

Office Manager

My Clinic
06.2009 - 02.2018

Office Manager

Baylor Healthcare System
01.2004 - 06.2009

High School Diploma -

Skyline High School
Lornae Cherry