Lorne Beane
Whitman,MA
Summary
After working in an office for 13 years starting at the bottom and working my way to the top I transitioned into emergency medical response. Currently I am a certified emergency medical responder and a dispatcher at Linden Ponds independent living facility in Hingham Ma.
Overview
19
19
years of professional experience
Work History
Dispatcher
Linden Ponds
Hingham, Massachusetts
03.2025 - Current
- Scheduled and assigned transportation tasks based on urgency and availability.
- Verified compliance with safety regulations and company policies during dispatching.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Maintained logs of all incoming calls and assigned tasks.
- Received and dispatched calls for emergency services.
- Identified locations and needs of callers to accurately send assistance.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Interacted with local law enforcement agencies when responding to incidents in progress.
Emergency Medical Responder
Linden Ponds
Hingham, Massachusetts
10.2024 - Current
- Responded promptly to medical emergencies within the community setting.
- Assisted with patient assessment and vital sign monitoring during emergencies.
- Collaborated with healthcare professionals to coordinate patient care effectively.
- Maintained emergency medical supplies and ensured equipment readiness.
- Participated in regular training sessions to enhance response skills and knowledge.
- Documented patient information and incident reports accurately for records management.
- Provided compassionate support to patients and families during critical situations.
- Administered medications as prescribed by a physician or nurse practitioner.
- Assessed patient condition and provided initial medical treatment.
- Maintained communication with dispatch regarding patient's progress and location.
- Treated patients with impaired airways and other respiratory problems to create flow of oxygen.
- Provided basic life support services according to established protocols.
- Coordinated with other emergency responders such as fire fighters or police officers on scene.
- Performed CPR, splinting, bandaging, bleeding control techniques, spinal immobilization, and airway management procedures when needed.
Inside Sales Manager
E.O.M.S Recycling
West Bridgewater, MA
02.2023 - Current
- Communicated with repeat customers to build long-term relationships.
- Fielded customer feedback and complaints.
- Reported sales metrics to senior management and suggested improvements that could be made to increase the value of collateral.
- Work with other trash/recycling haulers to sub work back and forth.
- Quote customer on new jobs.
- Increase and decrease service for customers.
Office Manager
E.O.M.S Recycling
West Bridgewater, MA
07.2011 - 02.2023
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coded and entered daily invoices with in-house accounting software.
- Administered payroll and maintained proper documentation of employee personnel.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Reviewed files and records to obtain information and respond to requests.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Processed financial documents, contracts, expense reports and invoices.
- Delivered administrative support by conducting research, preparing reports and handling information requests.
- Oversaw departments and staffing coverage to facilitate day-to-day operations of business office.
- Bill out monthly charges to all customers.
- Create reports of monthly bills for finance manager.
Customer Service Representative
E.O.M.S Recycling
West Bridgewater, MA
06.2010 - 06.2011
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Schedule and bill out customer trash and recycling pick ups.
- Data entry of new accounts.
Cell Phone Tecnician
Solectron/Verizon wireless
Avon, MA
10.2006 - 06.2009
- Asses damage or malfunction to Verizon wireless cellphones.
- Process warranty swaps on eligible devices.
- Support customer service reps with troubleshooting cellphones.
- Repair cellphones in-house that could be repaired.
Education
Certified - Emergency Medical Response
American Safety Health Institute
11.2024 - 11.2024
Certified - Basic Life Support
American Safety And Health Institute
11.2024 - 11.2024
High School Diploma -
Southeastern Regional
Easton, MaSkills
- Handy with tools
- Some Basic mechanical skills
- Good with Microsoft Office
- Social media savvy
- Compelling leadership skills
- Multitasking and Prioritization
- Problem-Solving
- Willing to Learn
- Valid Driver's License
- Attention to Detail
- Hardworking and Dedicated
- Decision Making
- Basic life support
- Emergency response
- CPR and first aid
- Scheduling and dispatching
- Patient assessment
- Vital sign monitoring
- Emergency medical procedures
- Incident report documentation
- Respiratory emergencies
Timeline
Dispatcher
Linden Ponds
03.2025 - Current
Certified - Emergency Medical Response
American Safety Health Institute
11.2024 - 11.2024
Certified - Basic Life Support
American Safety And Health Institute
11.2024 - 11.2024
Emergency Medical Responder
Linden Ponds
10.2024 - Current
Inside Sales Manager
E.O.M.S Recycling
02.2023 - Current
Office Manager
E.O.M.S Recycling
07.2011 - 02.2023
Customer Service Representative
E.O.M.S Recycling
06.2010 - 06.2011
Cell Phone Tecnician
Solectron/Verizon wireless
10.2006 - 06.2009
High School Diploma -
Southeastern Regional