Lorne Finch
Newport News,Virginia
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
10
10
years of professional experience
Work History
Assistant Manager of Customer Service
Dollar Tree/ Family Dollar
10.2014 - Current
- Oversaw scheduling and shift assignments, optimizing staff coverage during peak times for optimal customer support.
- Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
- Contributed to revenue growth by identifying opportunities for process improvements that increased productivity while maintaining high standards of service quality.
- Led recruitment and onboarding efforts for new team members, ensuring they were well-prepared to contribute immediately upon joining the organization.
Education
High School Diploma - All School Studies
Reidsville High School
Reidsville, NC06.1980
Skills
Opening and closing of store, loss prevention, scheduling , processing trucks ,making deposits, stocking,payroll hiring new employees and overseeing employees at work and have been store manager as well for over 3yrs but now assistant manager
Timeline
Assistant Manager of Customer Service
Dollar Tree/ Family Dollar
10.2014 - Current
High School Diploma - All School Studies
Reidsville High School
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