Lorne Hébert
St Louis,MO
Summary
Strategic Product and Design Leader with over 12 years of experience shaping consumer-facing platforms and scalable UX systems. Led zero-to-one initiatives across retail, healthcare, CRM, and automation, transforming complex challenges into user-centered solutions. Focused on integrating research, systems thinking, and stakeholder insights to enhance user experiences and align with operational goals.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Staff UX Designer (Promoted from Senior UX Designer)
Home Depot
06.2021 - Current
- Directed F500 UX strategy for large-scale platform, streamlining and automating store operations for complex enterprise retail workflows across 30,000 users.
- Managed UX design team of five to coordinate delivery priorities, align workstreams with strategic platform goals, and collaborate with product engineering and business stakeholders.
- Designed end-to-end experience frameworks spanning discovery research, journey mapping, wireframing, prototyping, testing, and design delivery to support usability improvements and operational efficiency.
- Integrated three tasking applications into single platform by standardizing task management workflows to eliminate duplicate work and enable projected $100m labor productivity recovery within one year.
- Developed computer vision app to support retail staff workflows through picture-based inventory capture and real-time guidance for stocking, storage navigation, and supply planning.
- Drove long-term product vision and roadmap direction through structured user interview facilitation, market analysis, and design-thinking workshop execution, pinpointing gaps within existing ecosystem.
- Developed and implemented multi-experience design system standards for accessible, scalable UI across 10+ interconnected retail experiences.
- Directed accessibility modernization efforts by introducing inclusive interaction patterns and strengthening ADA and WCAG compliance.
- Translated ambiguous operational problems into structured UX solutions, balancing user needs, business priorities, and technical feasibility within a rapidly evolving environment.
- Led user research initiatives to identify pain points and enhance customer journey mapping.
Senior UX Designer
Sherpa CRM
10.2020 - 05.2021
- Designed structured CRM workflow architecture and interaction systems to support retirement home usability, integrating HubSpot and other lead-generating tools.
- Spearheaded the creation of a comprehensive style guide, ensuring consistent branding and visual language across all digital platforms.
- Validated UX direction by conducting usability studies, incorporating customer feedback, and running iterative testing cycles to refine user journey and improve workflow efficiency.
- Drove accessibility enhancements through inclusive interaction design to strengthen usability for broader customer audiences.
- Led discovery workshop facilitation and market research efforts to map workflow friction and evaluate ecosystem expansion opportunities.
Senior UX Designer
Centene Corporation
03.2020 - 09.2020
- Pioneered UX strategy for healthcare call center transformation initiatives, improving experiences for agents and patients in high-volume service environment.
- Championed accessibility initiatives, aligning enterprise products with ADA and WCAG compliance standards.
- Synthesized user research, journey mapping, and workflow analysis into cohesive experience strategies, simplifying complex healthcare interactions.
- Championed accessibility initiatives, bringing enterprise products closer to ADA and WCAG compliance requirements.
- Sustained continuity during pandemic by equipping call center agents with work-from-home capabilities and clear navigation instructions for emerging communications tools.
- (REMOTE)
Senior UX Designer
Edward Jones
10.2019 - 02.2020
- Translated complex fintech requirements into clear interaction flows by unifying user needs, business requirements, and established UX standards to enable frictionless client engagement with wealth advisors.
- Collaborated with cross-functional teams to define user requirements and improve product usability.
Senior UX Designer
SSM Health
05.2019 - 10.2019
- Led redesign of patient search and care discovery experiences for nonprofit health network portal to help users locate best-fit providers and access relevant records more efficiently.
- Architected and implemented unified healthcare design system integrating subsidiary brand standards to standardize components, styles, and UI patterns across digital experiences.
- Executed user testing and competitive analysis with Google HEART metrics to measure usability, engagement, and feature effectiveness for newly released functionality.
- Overhauled public-facing "Find a Doctor" tool journey and optimized navigation patterns to enable intuitive appointment scheduling through MyChart.
Senior UX Designer
Bayer Crop Sciences
05.2018 - 05.2019
- Defined agriculture company's UX roadmap and interaction strategies for autonomous greenhouse management, enabling platform users to monitor seed lifecycle from planting to harvest.
- Contributed to end-to-end shared UI standards through development of comprehensive visual style guide and scalable reusable component structure spanning multiple platforms.
- Led user research initiatives to inform design decisions and enhance product usability.
- Collaborated with cross-functional teams to align design strategies with business objectives.
- Developed wireframes, prototypes, and high-fidelity designs using tools such as Figma and Adobe XD.
UX Designer & Developer
Pohlman Court Reporting
11.2017 - 04.2018
- Modernized web experiences and interaction flows for legal services firm, enhancing usability, navigation clarity, and customer accessibility of proprietary SaaS tool.
- Conducted user research to identify pain points and improve design solutions.
- Created wireframes and prototypes using industry-standard tools like Sketch and Figma.
- Collaborated with cross-functional teams to ensure alignment between user experience and business goals.
UX Designer & Developer
Express Scripts
11.2016 - 11.2017
- Revamped end-to-end interaction flows within pharmacy platform to reinforce patient journeys, enhance usability, and streamline prescription management navigation.
- Planned and executed legacy website decommission, React-based infrastructure migration and user cutover with sustained 99.999% uptime.
- Led user research initiatives to gather insights and inform design decisions.
- Designed wireframes and prototypes to enhance user experience across digital platforms.
- Collaborated with cross-functional teams to ensure cohesive product design and functionality.
Education
Bachelor of Arts - International/Global Studies
Soka University of America
Aliso Viejo, CA06-2013
Skills
- Visual communication
- Interaction design
- User research
- Journey Mapping
- Information architecture
- Visual design
- Design thinking
- Agile methodology
- Prototyping
- Detail orientation
- Relationship building
Certification
- Profesional Scrum Master, Scrum.org - 2020
Personal Information
Title: Product Design & Engagement Strategy Leader
Languages
Chinese (Mandarin)
Professional Working
Timeline
Staff UX Designer (Promoted from Senior UX Designer)
Home Depot
06.2021 - Current
Senior UX Designer
Sherpa CRM
10.2020 - 05.2021
Senior UX Designer
Centene Corporation
03.2020 - 09.2020
Senior UX Designer
Edward Jones
10.2019 - 02.2020
Senior UX Designer
SSM Health
05.2019 - 10.2019
Senior UX Designer
Bayer Crop Sciences
05.2018 - 05.2019
UX Designer & Developer
Pohlman Court Reporting
11.2017 - 04.2018
UX Designer & Developer
Express Scripts
11.2016 - 11.2017
Bachelor of Arts - International/Global Studies
Soka University of America