Lorne Hunsberger
Jacksonville,FL
Summary
Proven Customer Service Specialist with a track record of resolving escalated calls and boosting customer retention for HSNi. Skilled in complaint resolution and effective communication, adept at training new employees and adapting to policy changes. Achieves positive outcomes, enhancing company-customer relations.
Overview
30
30
years of professional experience
Work History
Customer Service Specialist
HSNi
04.1994 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
Associate of Applied Science - Electronics Equipment Installation And Repair
Tampa Technical Institute
Tampa, FL06.1996
Skills
- Customer Service
- Good communication skills
- Customer Relations
- Call center experience
- Complaint Handling
- Complaint resolution
- Customer Retention
- Excellent written and oral communication
Timeline
Customer Service Specialist
HSNi
04.1994 - Current
Associate of Applied Science - Electronics Equipment Installation And Repair
Tampa Technical Institute
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