I have over 13 years of mid level to lower, Retail management experience.
Highly competent and exceptionally driven in upholding company standards, meeting required goals and adhering to company protocol.
high energy and "Teamwork makes the dream work" focused attitude.
exceptional communication skills, with a concentration on logic and rationale balanced with empathy and proper understanding of customer needs.
An understanding and strong familarity, with 5 languages.
13 years experience in Retail, Sales, and Public relations.
Work History
Delivery Driver
Empire Merchants
11 2016 - Current
Delivered packages to customer doorsteps and business offices.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Verified accuracy of all deliveries against order forms.
Completed rush deliveries on tight timetables to satisfy customer needs.
Loaded truck and properly secured items to prevent damage for deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.
Completed on-time deliveries by choosing best and most efficient routes.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Expedited deliveries to meet customer deadlines and requirements.
Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Inspected and maintained delivery vehicles regularly to keep in safe working order.
Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
Managed customer inquiries and complaints in polite and professional manner.
Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Kept detailed mileage and fuel reports to track overall fuel costs.
3rd Shift closing Team manager women's Dept
JCPenney
07 2014 - 09 2018
Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
Streamlined communication channels for increased efficiency in project execution and decision-making processes.
Led employee relations through effective communication, coaching, training, and development.
Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
Conducted comprehensive market research to inform project direction, ensuring competitive edge.
Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
Fostered culture of continuous improvement, encouraging team members to pursue professional development opportunities.
Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
Streamlined communication within team, ensuring all members were aligned with project goals and timelines.
Promoted customer-centric approach, leading to repeat business and referrals.
Implemented new software tools to automate repetitive tasks, enhancing team efficiency.
Increased client satisfaction with timely project delivery and consistent updates.
Led development and execution of strategic plans to meet company objectives, driving team success.
Developed risk management framework to minimize project delays and budget overruns.
Enhanced team productivity by implementing efficient task delegation and time management strategies.
Facilitated cross-functional team meetings to foster collaborative work environment, leading to innovative solutions.
Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
Created knowledge-sharing platform, facilitating easier access to information and best practices among team members.
Spearheaded quality assurance initiatives, resulting in fewer errors and higher client satisfaction.
Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Established clear performance metrics, enabling transparent evaluation of team progress.
Education
BA - Sociology
Stony Brook University
05.2004
Skills
Advanced planning
Customer Response
Safe driver training
Shipping and packaging
Knowledge of state roads and highways
Safety-conscious
Familiarity with DOT regulations
Heavy hauling
Commercial driving
Materials transport
Equipment monitoring
Delivery recordkeeping
Logistics knowledge
Basic understanding of Cantonese, Mandarin, Japanese, French and Spanish
