Lorne Medina
Summary
Knowledgeable and dedicated customer service professional. Passionate for excellent service, developing relationships, and growing businesses. Individual or team player with professional, positive demeanor and skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Online Customer Service Representative (Part Time)
SimplrFlex
03.2021 - 03.2023
- Responded to chat and email inquiries using the correct company-provided macro responses in a timely manner to maintain customer satisfaction and generate positive reviews.
- Maintained a high level of professionalism and composure during challenging interactions, leading to positive outcomes for both the customer and the company.
- Answered live online chats to give quick answers and solve problems faster.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Resolved customer complaints by determining cause of problem, selecting best solution, and expediting correction or adjustment.
- Generated positive feedback from customers using effective problem-solving techniques paired with genuine empathy for their situation.
- Maintained up-to-date knowledge of company policies, procedures, and offerings to provide accurate information to customers at all times.
Dental Assistant
Convoy Dental Arts
08.2015 - 10.2016
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sanitized dental tools and equipment for the dental office and patient health safety.
- Prepared treatment rooms, and restocked supplies for the next patient.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Handled some administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
Flight Attendant
Saudi Arabian Airlines
12.2005 - 10.2013
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to company regulations
- Greeted and assisted passengers with their needs using excellent communication.
- Resolved passenger conflicts professionally using empathetic communication and effective solution in adherence with the company regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted and assisted with onboard sales of duty-free products.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended regular trainings in customer service, conflict resolution tactics, and safety procedures to keep updated of the company requirements and procedures.
Education
No Degree - Esthetics 103
Bellus Academy
Chula Vista, CA03-2025
GED -
De La Salle University
Philippines 03-2005
High School Diploma -
Rogationist College
Philippines 03-2001
Skills
- Customer service management
- Eyelash extensions
- Waxing
- Facials
- Can operate LED light, Ultrasonic Spatula, Microdermabrasion, High Frequency, Microcurrent, etc
- Appointment scheduling
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Shipping and receiving
- Adaptability and flexibility
- Fluent in English and Filipino language
- Teamwork skills
- Professionalism
- Phone etiquette
- Self motivation
- Organizational skills
- Microsoft office
Certification
- California Esthetician License
- Barbicide Certification
- Radiation Health & Safety
- Dental Assistant Certificate
- Coronal Polishing Certificate
- California Real Estate License
- Flight Attendant Service and Safety Licenses
Timeline
Online Customer Service Representative (Part Time)
SimplrFlex
03.2021 - 03.2023
Dental Assistant
Convoy Dental Arts
08.2015 - 10.2016
Flight Attendant
Saudi Arabian Airlines
12.2005 - 10.2013
No Degree - Esthetics 103
Bellus Academy
GED -
De La Salle University
High School Diploma -
Rogationist College
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