LORNE WILLIAMS
Bronx,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business insights that serves both employer and customers/clients. Works effectively with cross-functional departments in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Front Desk Night Auditor
DoubleTree By Hilton New York Times Square South
2024.03 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Streamlined check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Collaborated with front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
Front Desk Night Coordinator
Hilton Garden Inn Hotel
2023.03 - 2024.04
- Closeout nightly data, generated reports, and produced tracking documents. Used backup POS systems and upload key details into database.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Night Audit Supervisor
Hampton Inn By Hilton
2022.09 - 2023.03
- Enhanced guest satisfaction by efficiently managing night audit tasks and promptly addressing any concerns or issues.
- Increased efficiency in nightly operations by cross-training team members in multiple roles within hotel environment.
- Fostered a positive work environment for night staff, promoting teamwork and collaboration while recognizing individual achievements and contributions.
Residential Habilitation Aide
Black Veterans For Social Justice
2022.09 - 2022.12
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Assisted with coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
- Acted as liaison between residents, families, and staff members to ensure open lines of communication regarding important updates or concerns about resident wellbeing.
Guest Service Manager
Travelodge Inn & Suites By Wyndham Albany
2020.06 - 2022.09
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Oversaw daily cash handling procedures at front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
Environmental Services Manager
Hampton Inn By Hilton
2018.06 - 2018.12
- Streamlined recycling processes by collaborating with external partners, leading to more efficient waste management practices.
- Conducted thorough facility audits, identifying potential environmental risks and recommending cost-effective solutions for mitigation.
- Established a culture of sustainability within workplace by fostering employee involvement in green initiatives, leading to reduced energy consumption.
Education
Associate of Science - Human & Social Services
Essex Community College
Skills
- Proficient in OnQ, Opera, PEP
- CPR Certified
- Customer service expertise
- Night audit procedures
- Property Management Software
- Patient-Focused Therapy
- Rehabilitation Services
Timeline
Front Desk Night Auditor
DoubleTree By Hilton New York Times Square South
2024.03 - Current
Front Desk Night Coordinator
Hilton Garden Inn Hotel
2023.03 - 2024.04
Night Audit Supervisor
Hampton Inn By Hilton
2022.09 - 2023.03
Residential Habilitation Aide
Black Veterans For Social Justice
2022.09 - 2022.12
Guest Service Manager
Travelodge Inn & Suites By Wyndham Albany
2020.06 - 2022.09
Environmental Services Manager
Hampton Inn By Hilton
2018.06 - 2018.12
Associate of Science - Human & Social Services
Essex Community College
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