Lornie P. Whippo
sykesville,Maryland
Summary
Results-driven professional with a strong background in hotel operations and a passion for delivering exceptional guest experiences. Demonstrated expertise in utilizing leadership skills to guide teams and enhance service quality. Proven track record in effective staff training and implementing conflict resolution strategies. Seeking a position to leverage skills and experience to contribute to the success of an organization.
Overview
8
8
years of professional experience
Work History
Hotel manager
The Ambassador Suites
01.2020 - 08.2024
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Oversaw daily financial transactions, ensuring accuracy in billing and improving hotel's financial health.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided services efficiently and with high level of accuracy.
- Provided exceptional service and assistance to guests upon check-in.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Managed crisis situations, maintaining guest safety and satisfaction during unexpected events.
- Responded to guest complaints with effective solutions, turning potential negative experiences into positive ones.
- Streamlined check-in and check-out processes to minimize wait times and improve guest satisfaction.
- Oversaw day-to-day operations of 27-room hotel with staff of 14 employees.
- Evaluated and promptly resolved lodging facility operational issues.
Company nurse
The Ambassador Suites
05.2018 - 12.2019
- Supplied wellness materials and information to employees to prevent sickness, fatigue and mental burnout while fostering positive company culture.
- Offered ambulatory care by treating sore throats, earaches, rashes, pink eye and other ailments to proactively manage chronic conditions, prevent serious illness and improve overall health of employees.
- Organized health education seminars, increasing awareness of personal health and wellness among staff members.
- Developed injury prevention programs, reducing the frequency and severity of workplace accidents.
- Enhanced employee health by conducting regular health assessments and providing personalized care plans.
- Conducted thorough pre-employment screenings, identifying potential risks before they impacted the workforce.
- Administered first aid in emergencies, providing critical support during incidents involving injuries or illness.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
STAFF NURSE
Sacred Heart Medical Center
08.2016 - 04.2017
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
- Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
- Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
- Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
- Monitored patient reactions after administering medications and IV therapies.
- Evaluated patient histories, complaints, and current symptoms.
- Managed patients recovering from medical or surgical procedures.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
Education
Bachelor of Science - Nursing
Holy Angel University
ANGELES CITY, PAMPANGA04.2016
Skills
- Time management
- Leadership
- Guest services management
- Cash handling
- Staff scheduling
- Hospitality
- Office and staff streamlining
- Outstanding communication skills
- Reservations management
- Revenue generation
- Guest experiences
- Safety procedures
Languages
English
Professional Working
Timeline
Hotel manager
The Ambassador Suites
01.2020 - 08.2024
Company nurse
The Ambassador Suites
05.2018 - 12.2019
STAFF NURSE
Sacred Heart Medical Center
08.2016 - 04.2017
Bachelor of Science - Nursing
Holy Angel University
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