Lornna Jackson
San Antonio,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Hairstylist
Mayvenn Inc
San Antonio, TX
04.2017 - Current
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Pre-booked future appointments to increase repeat business.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Recommended hair styles to compliment clients' facial features and coloring.
- Developed new styles and techniques.
- Responded to customer inquiries by phone, email and in person.
Home Health Care Provider
CDS In Texas
San Antonio, TX
05.2013 - 11.2016
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Assisted with client personal care needs to foster independence and well-being.
- Assisted patients with personal care to alleviate burden on family members.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Prepared meals and snacks to meet individual nutritional requirements.
Education
Judson High School
Converse, TX05.2005
Skills
- Outstanding Customer Service
- Networking Expertise
- Schedule Management
- Quick Learner
- Braiding and Weaving
- Customer Consulting
- Customer Education
- Relationship Building and Management
- Endurance
- Appointment Coordination
- Business Management
Timeline
Hairstylist
Mayvenn Inc
04.2017 - Current
Home Health Care Provider
CDS In Texas
05.2013 - 11.2016
Judson High School
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