LOROSA SHINETTE
La Marque,TX
Overview
18
18
years of professional experience
Work History
Supervisor
Chic-Fil-A
Galveston, TX
05.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Transportation Associate
Sodexo Services
Galveston, TX
04.2022 - 05.2023
- Performed vehicle safety checks before transporting patients to avoid delays and manage wear and tear.
- Warmly greeted patients and visitors and made each feel welcome.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
Team Lead
Marsden South
Galveston, TX
08.2019 - 04.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Assistant
Wendys Restaurant
Galveston, TX
09.2005 - 12.2017
- Supervised hourly and temporary, personnel, provided work direction and reviewed work processes.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Reviewed sales and gross profit report to assess company efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
GED -
Galveston College
Galveston, TXSkills
- Supervising Employees
- Continuous Improvement Projects
- Materials Take-Offs
- Performance Motivation
- Processes and Procedures
- Train Employees
- Mentoring
- Consulting Supervisors
- Daily Transactions Review
- Safe Work Methods
- Team Assignments
- Priority Management
Timeline
Supervisor
Chic-Fil-A
05.2023 - Current
Transportation Associate
Sodexo Services
04.2022 - 05.2023
Team Lead
Marsden South
08.2019 - 04.2022
Assistant
Wendys Restaurant
09.2005 - 12.2017
GED -
Galveston College