Lorpu Dorbor
Sugar Land,Huston TX
Summary
With a proven track record at B&J Health Care, I excel in patient care coordination and case management tracking, enhancing client satisfaction by 30%. My expertise in HIPAA compliance, coupled with exceptional organizational skills, drives efficient service delivery and staff management, showcasing my commitment to excellence in healthcare services.
Overview
10
10
years of professional experience
Work History
Qualified Developmental Disability Professional
Meridian Assisted Living Center
08.2019 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Lead Direct Care Staff Member
Mouafo Home Health
09.2014 - 06.2019
- Enhanced client satisfaction by providing consistent and high-quality direct care services.
- Facilitated group activities that promoted social interaction and skill development among clients.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in direct care services.
- Established strong relationships with clients'' families, fostering open communication channels for collaborative decisionmaking.
- Served as a role model for staff members by demonstrating exceptional professionalism and commitment to excellence.
- Monitored medication administration, ensuring accurate dispensing and timely adherence to prescriptions schedules.
- Coordinated transportation arrangements for clients'' appointments or recreational outings.
- Trained new staff members on best practices for direct care, leading to improved team performance.
- Collaborated with multidisciplinary teams to develop comprehensive care strategies for optimal client outcomes.
- Actively involved in continuous improvement initiatives focused on enhancing service delivery efficiencies.
Case Manager
B&J Health Care
08.2016 - 04.2019
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Education
Bachelor of Science - Health Care Administration
University of Phoenix
Phoenix, AZ05-2015
Skills
- Professional boundaries
- Organization and multitasking
- Patient care coordination
- Documentation and reporting
- First aid and CPR
- Email and telephone etiquette
- Healthcare regulations
- HIPAA compliance
- MS office
- Case management tracking
- Case documentation
- Staff management
Timeline
Qualified Developmental Disability Professional
Meridian Assisted Living Center
08.2019 - 12.2024
Case Manager
B&J Health Care
08.2016 - 04.2019
Lead Direct Care Staff Member
Mouafo Home Health
09.2014 - 06.2019
Bachelor of Science - Health Care Administration
University of Phoenix
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