Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lorra Harman

Fort Eustis,VA

Summary

Energetic Wellness Coordinator known for productivity and efficient task completion. Specialize in program development, health education, and stress management techniques. Excel in communication, empathy, and leadership to foster environments that promote well-being and healthy lifestyles. Employ strategic planning and problem-solving skills to effectively address workplace wellness needs.

Overview

3
3
years of professional experience

Work History

Wellness Coordinator

The Joint Chiropractic
Williamsburg, VA
10.2023 - Current
  • Managed daily operations of a busy chiropractic office, overseeing scheduling, patient intake, and billing processes.
  • Implemented an efficient electronic health record (EHR) system, reducing paperwork and improving the accuracy of patient records.
  • Collaborated with healthcare providers to coordinate patient care plans, and ensure timely delivery of services.
  • Maintained an inventory of medical supplies and equipment, ensuring availability for patient treatments.
  • Managed accounts receivable/payable processes, accurately processing insurance claims, and handling billing inquiries.
  • Implemented marketing strategies to attract new patients through online platforms, resulting in a 65% increase in monthly appointments.
  • Created reports on key performance indicators (KPIs), presenting findings to management for strategic decision-making.
  • Ensured compliance with HIPAA regulations by maintaining the confidentiality of patient information at all times.
  • Led team meetings to communicate updates on office policies and procedures, discuss challenges, and foster teamwork among staff members.
  • Implemented customer service initiatives that improved overall patient satisfaction ratings by 75%.
  • Streamlined appointment scheduling process by implementing an online booking system, resulting in a 35% reduction in no-shows.
  • Assisted chiropractors during examinations and treatments as needed, ensuring a smooth flow of operations.
  • Managed the maintenance and upkeep of treatment rooms and office space, ensuring cleanliness and compliance with safety standards.
  • Collaborated with chiropractors to develop marketing strategies targeting specific patient demographics, resulting in a 200% increase in new patients.
  • Managed the office budget, tracking expenses, and identifying cost-saving opportunities.

Deli Associate

Military Deli And Bakery ServiceInc
Fort Eustis, VA
11.2022 - 10.2023
  • Completed orders by slicing, weighing, packaging, and pricing meats and cheeses.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash, and maintaining machinery.
  • Closely adhered to food safety and sanitation procedures established by the company and regulatory agencies.
  • I stayed calm and professional in situations, and resolved conflicts to customer satisfaction.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Updated food displays, cases, and other customer-facing areas to increase sales of special items.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Maintained work areas to reduce the potential for illness or injury.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Worked with customers placing large or specialized orders, providing samples and recommendations, and responding to requests.
  • Answered telephone inquiries about available menu items, products, and services, and delivered appropriate information so customers could make valid choices.
  • Store perishable food items in the freezer or refrigerator to protect them from spoilage.
  • Cleaned utensils, dishes, and glasses for customer use.
  • Acquired new skills to support the team and further accommodate customer needs.
  • Documented and entered special orders for event catering and party trays.
  • Assessed customer needs, evaluated food allergies, and suggested additional menu items as appropriate.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Used mental math and available tools to total materials needed, costs, and payments due.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Packaged bakery items and purchases in boxes and bags for customer-carrying convenience.
  • Used bread slicers and other bakery equipment to handle high-volume operational needs.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Personalized cakes by writing desired words, or adding other customizations.
  • Labeled bakery items by inputting data into a digital weighing machine.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • I listened to guests to understand their needs and help each person select optimal products and services.
  • Monitored on-hand items to proactively replace low stock, and keep product levels within optimal tolerances to meet expected demands.
  • Stayed on top of changes in the bakery menu to provide customers with optimal service.
  • Greeted incoming patrons, offered menu advice, and documented order details and special preferences.
  • Cleaned shelves, counters, and tables to maintain an organized store.
  • Greeted customers to determine their wants or needs.
  • Answered store and merchandise questions, and led customers to wanted items.
  • Stocked shelves, supplies, and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing, organized arrangements to promote items.
  • Placed special orders or called other stores to find the desired items.
  • Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
  • Organized the store by returning merchandise to the proper areas and restocked the displays.
  • Recommended merchandise to customers based on their needs and preferences.
  • Ticketed, arranged, and displayed merchandise to promote sales.
  • Maintained knowledge of sales and promotions, return policies, and security practices.
  • Recommended, selected, and located merchandise based on customer desires.

Sales Floor Associate

BootBarn
Newport News, VA
09.2022 - 11.2022
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Stocked merchandise was pulled from the backroom to keep the shelves in stock with proper inventory.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Developed knowledge about products and sales items to answer customer questions.
  • Recommended and helped locate or obtain merchandise based on customer needs and desires.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Provided information to customers concerning sales, promotions, and store policies.
  • Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Itemized and totaled customer merchandise selection at the checkout counter with the cash register.
  • Adhered to company initiatives, and achieved established goals.
  • Counted cash, made change, and stored coupons to keep the cash register drawer organized and balanced.
  • Maintained signs and labels to communicate accurate prices to guests, following signing and merchandising processes.
  • Calculated pricing, applied discounts and collected payments to process transactions
  • Increased purchase totals by recommending additional items based on stated customer preferences and budget targets.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Assisted an average of 50+ customers per day in finding or selecting items.
  • Worked with off-site locations to find desired items for customers.

Cafe Worker

Sam's Club
Newport News, VA
08.2022 - 09.2022
  • Rang up orders on the cash register to process cash, credit card, and personal check payments.
  • Interacted pleasantly with customers, and offered assistance to find needed items.
  • Rotated stock items and ingredients to maintain freshness.
  • Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Assisted the cook with prep work by cutting vegetables, preparing side dishes, and salads.
  • Served patrons food from counters and steam tables.
  • Adhered to company food, safety, quality, and sanitation policies.
  • Responded to customer concerns efficiently, accurately, and with detailed information.
  • Rotated and replenished products in display cases.
  • Scanned the kitchen and service areas for items that needed to be cleaned or replenished, and directed staff to complete tasks.
  • Performed frequent checks to maintain a consistently high quality of food preparation and service.
  • Managed inventory and rotated food products in storage to avoid spoilage and waste.
  • Monitored the actions of staff and customers to uphold health and safety standards.
  • Reconciled daily transactions, balanced cash registers, and deposited the restaurant's earnings at the bank.
  • Supervised portion control and quantities of preparation to minimize waste.

Education

Some College (No Degree) - Certified Nursing Assistant

Eastern Florida State College
Cocoa, FL

Skills

  • Electronic health records
  • Patient intake
  • Regulatory compliance
  • Inventory management
  • Appointment scheduling
  • Customer service
  • Team leadership
  • Marketing strategies
  • Performance reporting
  • Budget management
  • Conflict resolution

References

References available upon request.

Timeline

Wellness Coordinator

The Joint Chiropractic
10.2023 - Current

Deli Associate

Military Deli And Bakery ServiceInc
11.2022 - 10.2023

Sales Floor Associate

BootBarn
09.2022 - 11.2022

Cafe Worker

Sam's Club
08.2022 - 09.2022

Some College (No Degree) - Certified Nursing Assistant

Eastern Florida State College

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Lorra Harman