Lorra Harman
Fort Eustis
Summary
Experienced with food preparation, customer service, and maintaining cleanliness. Utilizes effective communication to ensure customer satisfaction and team coordination. Knowledge of safe food handling practices and inventory management.
Overview
3
3
years of professional experience
Work History
The Joint Chiropractic
10.2023 - Current
- Managed daily operations of a busy chiropractic office, overseeing scheduling, patient intake, and billing processes
- Implemented efficient electronic health record (EHR) system, reducing paperwork and improving accuracy of patient records
- Collaborated with healthcare providers to coordinate patient care plans and ensure timely delivery of services
- Maintained inventory of medical supplies and equipment, ensuring availability for patient treatments
- Managed accounts receivable/payable processes, accurately processing insurance claims and handling billing inquiries
- Implemented marketing strategies to attract new patients through online platforms, resulting in 65% increase in monthly appointments
- Created reports on key performance indicators (KPIs), presenting findings to management for strategic decision-making
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information at all times
- Led team meetings to communicate updates on office policies/procedures, discuss challenges, and foster teamwork among staff members
- Implemented customer service initiatives that improved overall patient satisfaction ratings by 75%
- Streamlined appointment scheduling process by implementing an online booking system resulting in 35% reduction in no-shows
- Assisted chiropractors during examinations/treatments as needed ensuring smooth flow of operations
- Managed the maintenance/upkeep of treatment rooms/office space ensuring cleanliness/compliance with safety standards
- Collaborated with chiropractors to develop marketing strategies targeting specific patient demographics resulting in 200% increase in new patients
- Managed the office budget, tracking expenses and identifying cost-saving opportunities
SALES FLOOR ASSOCIATE
BootBarn
09.2022 - 11.2023
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Developed knowledge about products and sales items to answer customer questions.
- Recommended and helped locate or obtain merchandise based on customer needs and desires.
- Built and maintained relationships with peers and upper management to drive team success.
- Provided information to customers concerning sales, promotions and store policies.
- Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Itemized and totaled customer merchandise selection at checkout counter with cash register.
- Adhered to company initiatives and achieved established goals.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Maintained signs and labels to communicate accurate prices to guests, following signing and merchandising processes.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Increased purchase totals by recommending additional items based on stated customer preferences and budget targets.
- Processed payments and maintained accurate drawers to meet financial targets.
- Assisted average of 50+ customers per day in finding or selecting items.
- Worked with off-site locations to find desired items for customers.
DELI ASSOCIATE
Military Deli And Bakery ServiceInc
11.2022 - 10.2023
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Maintained work areas to reduce potential for illness or injury.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Cleaned utensils, dishes and glasses for customer use.
- Acquired new skills to support team and further accommodate customer needs.
- Documented and entered special orders for event catering and party trays.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
- Used mental math and available tools to total materials needed, costs and payments due.
- Provided excellent customer service to foster satisfaction and loyalty.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Personalized cakes by writing desired words or adding other customizations.
- Labeled bakery items by inputting data into digital weighing machine.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Listened to guests to understand needs and help each person select optimal products and services.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Stayed on top of changes in bakery menu to provide customers with optimal service.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
CAFE WORKER
Sam's Club
08.2022 - 09.2023
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Interacted pleasantly with customers and offered assistance to find needed items.
- Rotated stock items and ingredients to maintain freshness.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Served patrons food from counters and steam tables.
- Adhered to company food, safety, quality and sanitation policies.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Rotated and replenished products in display cases.
- Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Monitored actions of staff and customers to uphold health and safety standards.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Supervised portion control and quantities of preparation to minimize waste.
Education
No Degree - Certified Nursing Assistant
Eastern Florida State College
Cocoa, FL05-2010
Skills
- Food safety
- Cleaning and sanitizing
- Safe food handling practices
- Customer engagement
- Workplace safety
- Stock rotation
- Cleanliness and sanitation
- Proper food handling
Timeline
The Joint Chiropractic
10.2023 - Current
DELI ASSOCIATE
Military Deli And Bakery ServiceInc
11.2022 - 10.2023
SALES FLOOR ASSOCIATE
BootBarn
09.2022 - 11.2023
CAFE WORKER
Sam's Club
08.2022 - 09.2023
No Degree - Certified Nursing Assistant
Eastern Florida State College
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