Lorra Haydt
Palmerton,PA
Summary
Proven leader with a track record of enhancing customer satisfaction. Excel in problem-solving and decision-making, demonstrating a positive attitude and teamwork. Skilled in multitasking and communication. Great work ethic and can work independently.
Overview
36
36
years of professional experience
Work History
Decanter
Walmart.com
Bethlehem, PA
06.2015 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Works effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assists with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Shift Supervisor
Sheetz
Bethlehem, PA
08.2012 - 11.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Manager
Mcdonalds
Walnutport, PA
11.1988 - 04.2012
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Education
Associate Of Applied Business - Paralegal Studies
LCCC
Schnecksville05.2014
Certificate - Nursing Assistant
Carbon County Vo Tec
Jim Thorpe, PA06.1987
Diploma - General Studies
Palmerton High School
Palmerton, PA06.1987
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Problem Resolution
- Decision-Making
Accomplishments
Volunteered with PTO for 20 years and with Boy Scouts as a Committee Chairperson for 5 years.
Timeline
Decanter
Walmart.com
06.2015 - Current
Shift Supervisor
Sheetz
08.2012 - 11.2013
Manager
Mcdonalds
11.1988 - 04.2012
Associate Of Applied Business - Paralegal Studies
LCCC
Certificate - Nursing Assistant
Carbon County Vo Tec
Diploma - General Studies
Palmerton High School