Summary
Overview
Work History
Education
Skills
Additionalinformation - Recognitions
Timeline
Generic

Lorraina Torres

2100 W 100th Ave Lot 57, Thornton

Summary

Customer Service Representative with a year of experience in retail and as an assistant, 2 years with childcare, demonstrating great communication and organizational skills. Proven ability to enhance customer satisfaction and maintain a welcoming environment. Dedicated to fostering educational growth and ensuring children's well-being. Demonstrated ability to follow procedures and use cleaning equipment effectively.

Overview

4
4
years of professional experience

Work History

Babysitting

08.2020 - Current
  • Coordinate meal and medicine schedules, ensuring children's health and well-being
  • Supervise homework, fostering educational growth and responsibility
  • Engage in safe, enjoyable activities, promoting physical and mental development
  • Maintain clean play areas, ensuring a tidy and organized environment
  • Prepare bottles, manage bedtime routines, and handle diaper changes/bathing

Customer Service Representative

Family Dollar
07.2024 - 08.2024
  • Assisted customers with purchases, managed POS transactions, and maintained accurate cash handling
  • Greeted and engaged customers, ensuring a welcoming store environment
  • Stocked and organized merchandise, enhancing store presentation and availability in front
  • Recovered and cleaned the front of the store, maintaining a tidy shopping area

Cleaning House/laundry

Private Household
12.2023 - 04.2024
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with client through consistent high-quality service and friendly interactions.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Enhanced customer satisfaction by consistently delivering clean and well-folded laundry items on time.
  • Supported laundry operations by washing, drying, and folding linens as needed.

Assitant

Herrera Del Mul
02.2023 - 04.2024
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Managing invoices, handling emails, and working with spreadsheets

Retail Associate

Burlington Coat Factory
07.2022 - 12.2022
  • Assisted customers with purchases, improving satisfaction and streamlining checkout processes
  • Operated cash registers efficiently, ensuring smooth store operations
  • Organized hangers and security tags, maintaining a clean and orderly sales floor
  • Resolved customer issues promptly, ensuring a positive shopping experience
  • Developed strong customer service and organizational skills, supporting team success

Education

Associate of Applied Science - Business Administration And Management

Front Range Community College
Westminster, CO
05-2027

High School Diploma -

Englewood High School
Englewood, CO
05.2023

Skills

  • Customer Service
  • Communication
  • Retail
  • Creative Critical Thinking
  • Kindness
  • Patience

Additionalinformation - Recognitions

  • Recognition in Marketing
  • FBLA Certificate (Future Business Leaders of America)
  • NSLS Recognition Selection (National Society of Leadership and Success)

Timeline

Customer Service Representative

Family Dollar
07.2024 - 08.2024

Cleaning House/laundry

Private Household
12.2023 - 04.2024

Assitant

Herrera Del Mul
02.2023 - 04.2024

Retail Associate

Burlington Coat Factory
07.2022 - 12.2022

Babysitting

08.2020 - Current

Associate of Applied Science - Business Administration And Management

Front Range Community College

High School Diploma -

Englewood High School

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Lorraina Torres