LORRAINE ALVES
Auburn,USA
Summary
Dynamic professional with extensive experience at Liberty Mutual Insurance Company, specializing in project management and regulatory compliance. Demonstrated success in leading teams to optimize compliance processes and manage budgets effectively. Skilled in stakeholder communication and data analysis, providing strategic solutions that enhance operational efficiency and align with organizational objectives.
Overview
39
39
years of professional experience
Work History
Contractor
Allianz Global Corporate & Specialty
Auburn, MA
09.2023 - 03.2025
- Managed a team of contractors to complete the Filing Cleanup Project for Liability, Aviation, Financial Lines, and Inland Marine.
- Developed comprehensive project plans outlining key tasks and milestones.
- Facilitated communication between stakeholders to address concerns promptly.
- Developed tools to track progress, management reporting tools, and facilitated biweekly reporting to the Board.
Manager of Regulatory Compliance
Liberty Mutual Insurance Company
Boston, USA
01.2019 - 12.2022
- Manage team of 7 Business Analysts supporting the compliance/regulatory environment for Global Retails Markets, including Commercial and Personal Lines.
- Ensure effective management of regulatory compliance services for GRS-NI and GRM-BI/PL underwriting teams.
- Manage department budget as well as $1B Board, Bureau and Vendor budget.
Director, Complex Loss Issues
Liberty Mutual Insurance Company
Boston, USA
01.2018 - 12.2019
- Lead and actively contribute to the compliance/regulatory knowledge and enablement of the Compliance team and others across the organization.
- Lead effective management of regulatory compliance services for GRS-NI and GRM-BI underwriting teams.
- Provide compliance consulting services/SME topic support to underwriting, state filing and support teams.
- Provide strategic compliance leadership through development of compliance analyses, processes, and recommendations.
Project Leader
Liberty Mutual Insurance Company
Boston, USA
01.2010 - 12.2018
- Lead effective execution of ongoing compliance projects.
- Lead effective management of mandatory regulatory compliance services for GRS-NI and GRM-BI underwriting teams.
- Provide tactical compliance SME topic support to underwriting, state filings and support teams.
- Provide mentoring and subject matter expertise to business analysts.
Assistant Director
Liberty Mutual Insurance Company
Boston, USA
01.2006 - 12.2010
- Drive adherence of field underwriting regulatory compliance.
- Lead vendor management initiatives and manage effective and efficient delivery of underwriting and bureau services.
- Provide compliance support to Underwriting, Product Management, UW Support Services, Filings, Systems teams and others.
Assistant Director
Liberty Mutual Insurance Company
Boston, USA
01.1999 - 12.2006
- Manage CL underwriting related regulatory audits/market conduct exams and support State Filing Operations in Wausau.
- Manage data collection and state responses for all catastrophe data calls.
- Engage on annual review of Record Retention Schedule review, implementation and communication.
- Manage bureau and vendor relationships, including contract terms, pricing, bill payment, budgeting and ID management.
State Filing Analyst
Liberty Mutual Insurance Company
Boston, USA
01.1990 - 12.1999
- Collaborate with Product area to determine new product needs and enhancements.
- Develop, submit and negotiate approval of rate/rule/form filings for all commercial lines of business in all states.
- Manage communication channels for bureau circulars and filing approvals to field underwriting and production.
Executive Assistant
Liberty Mutual Insurance Company
Boston, USA
01.1986 - 12.1990
- Administrative support for H.O. Directors.
Education
Bachelor of Science - Business Administration
Capella University
Minneapolis, MN12.2009
Associate in Applied Science - Business Administration Management
Gibbs College
Boston, MA10.2004
Skills
- Project management
- Regulatory compliance
- Stakeholder communication
- Budget oversight
- Data analysis
- Team leadership
- Process improvement
- Problem solving
Accomplishments
Consistent Liberty Mutual Top Ten Performer
Projects
Lead Annual Compliance Risk Assessment for Commercial Lines
Managed centralization of BL complaint handling from field UW to Compliance
Managed the team building NI Compliance Documentation Tool.
Engaged on team to implement California Consumer Protection Act requirements
Managed all State Market Conduct Examinations for Commercial Lines of Business
Professional Designations Awards
- Associate in Risk Management (ARM)
- Associate in Underwriting (AU)
- Associate in Regulation and Compliance (ARC)
- Consistent Liberty Mutual Top Ten Performer
Timeline
Contractor
Allianz Global Corporate & Specialty
09.2023 - 03.2025
Manager of Regulatory Compliance
Liberty Mutual Insurance Company
01.2019 - 12.2022
Director, Complex Loss Issues
Liberty Mutual Insurance Company
01.2018 - 12.2019
Project Leader
Liberty Mutual Insurance Company
01.2010 - 12.2018
Assistant Director
Liberty Mutual Insurance Company
01.2006 - 12.2010
Assistant Director
Liberty Mutual Insurance Company
01.1999 - 12.2006
State Filing Analyst
Liberty Mutual Insurance Company
01.1990 - 12.1999
Executive Assistant
Liberty Mutual Insurance Company
01.1986 - 12.1990
Bachelor of Science - Business Administration
Capella University
Associate in Applied Science - Business Administration Management
Gibbs College
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