Lorraine Araj
Foster City,California
Summary
Developed management skills in a collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into a new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
26
26
years of professional experience
Work History
Manager/Restaurant Owner
Waterfront Pizza
06.2007 - Current
- Handled high-pressure situations calmly, maintaining composure during busy periods or complex interactions.
- Resolved customer complaints with professionalism and empathy, increasing customer loyalty.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced payroll processing errors, conducting detailed checks before final submission.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Conducted performance evaluations to identify areas for employee growth.
- oversaw all aspects of the restaurant's operations, including managing staff
Director of Operations
Cushman & Wakefield
01.2006 - 12.2006
- Operated the building on behalf of the client or group.
- Coordinated and managed the team's daily activities.
- Ensured business operations were implemented based on established procedures.
- Ensured that the properties met and established operational, financial, and business performance goals through regular inspections and reviewed financial reports.
- Promoted client satisfaction and retention through timely reporting and effective communication.
Roving Manager
Woodmont Real Estate Services
09.2004 - 12.2005
- Assisted in managing a diverse portfolio of residential properties and handled day-to-day operations, tenant inquiries, and property maintenance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored the property's financial operations to ensure all goals were met.
- Conducted regular property inspections, identifying areas for improvement and facilitating timely maintenance and repairs.
- Monitored rent collection, processed payments, and ensured compliance with lease agreements.
- Analyzed market trends and competitor properties to adjust rental rates, ensuring competitive positioning and maximizing profitability.
- Collaborated with vendors, contractors, and legal teams to manage property improvement and enhance property value.
Assistant Community Manager
Woodmont Real Estate Services
08.2003 - 08.2004
- Provided regular financial reporting to senior leadership, detailing revenue, expenses, and occupancy rates.
- Monitored and directed the work of the leasing staff and rental activity.
- Prepared rental agreements for residents and ensured the collection of rent.
- Oversaw all monthly financial reporting and variance analysis.
- Conducted research and resolved non-routine tenant issues
- Managed the bookkeeping functions for accounts receivable and accounts payable.
- Supervised all aspects of vendor services from initiation to completion.
Floating Assistant Manager
Equity Residential Properties
05.2003 - 08.2004
- Oversaw all operational aspects for six properties across the Peninsula and South Bay.
- Conducted regular inspections of property common areas, apartment units, and grounds, providing recommendations for improvements as needed.
- Collaborated closely with property managers to build and lead a high-performing team, consistently showcasing the quality and professionalism of Equity.
- Oversaw bookkeeping functions, including accounts payable and receivable, ensuring accuracy and timely processing
- Collaborated with the company attorney to facilitate tenant evictions per court orders, ensuring strict adherence to legal procedures and compliance standards.
Executive Support to the Director of Operations
Parkmerced
09.1998 - 05.2003
- Assisted the Director of Operations at the largest apartment complex in Northern California, overseeing 3,500 units.
- Collaborated with vendors and contractors to oversee daily progress on capital expenditure projects, ensuring timely completion and reporting on the status and outcomes of each initiative.
- Acted as the main point of contact for the Director of Operations during his absence, ensuring seamless communication and workflow.
- Assisted in preparing the monthly labor reports and addressed inquiries from ownership, ensuring clarity and accuracy.
- Met with subcontractors to solicit and review bids for various projects, ensuring competitive pricing.
- Managed daily schedule, maintained executive calendar, and screened calls on behalf of the director, ensuring smooth operations.
Education
Bachelor of Science - Business Administration
San Francisco State University
San Francisco, CA05-1999
Skills
- Customer service
- Time management
- Complex Problem-solving
- Project management
- Operations management
- Conflict resolution
- Budget control
- Teamwork and collaboration
Timeline
Manager/Restaurant Owner
Waterfront Pizza
06.2007 - Current
Director of Operations
Cushman & Wakefield
01.2006 - 12.2006
Roving Manager
Woodmont Real Estate Services
09.2004 - 12.2005
Assistant Community Manager
Woodmont Real Estate Services
08.2003 - 08.2004
Floating Assistant Manager
Equity Residential Properties
05.2003 - 08.2004
Executive Support to the Director of Operations
Parkmerced
09.1998 - 05.2003
Bachelor of Science - Business Administration
San Francisco State University
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