Lorraine Avitia-Herrera

• Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
• Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development..
• Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
• Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
• Implemented cost-saving initiatives, reducing operational expenses without compromising quality or productivity.
• Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.

• Supervised team of 7-9 employees and provided training focused on maximizing overall performance.
• Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
• Created a positive work environment through open communication channels and fostering teamwork among staff members.
• Streamlined dispatch operations by implementing efficient scheduling and routing strategies.

• Improved inventory accuracy by implementing a robust cycle counting program and refining warehouse organization strategies.
• Conducted regular audits of inventory levels to identify discrepancies, taking corrective action when necessary to maintain accurate records.
• Reduced stock discrepancies through meticulous record-keeping and consistent communication with relevant departments.
• Inventoried warehouse stock on monthly, quarterly and annual basis.
• Processed damaged goods and completed wasted inventory paperwork.
• Cross-referenced invoices and supplies for reporting accuracy.

Evaluated employee calls, work orders, and tasks according to specific Department of Insurance guidelines for all 43 states.

• Delivered high-impact results by skillfully guiding projects through all stages of planning, development, and implementation.
• Conducted research and gathered key information for use in upcoming project planning.
• Developed comprehensive project plans, outlining objectives, milestones, deadlines, and resource requirements.
• Coordinated cross-functional teams for successful project completion, fostering collaboration and teamwork.

• Supervised dispatch personnel, distributed workload, and scheduled tasks.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
• Consulted with customers to assess needs and propose optimal solutions.
• Established long-term relationships with clients, resulting in increased repeat business.
• Hired and oversaw subcontractors to meet project needs.
• Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
• Resolved escalated customer issues promptly and professionally to maintain satisfaction.
• Led daily team meetings to review performance, set targets and motivate staff.