Overview
Work History
Timeline
LORRAINE BRYANT

LORRAINE BRYANT

Rochester

Overview

18
18
years of professional experience

Work History

Pharmacy Technician

Wegmans
Rochester
09.2018 - 07.2024
  • Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
  • Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times.
  • Answered pharmacy telephones to respond to questions or requests.

Branch Customer Service Representative

Grainger
Rochester
11.2017 - 02.2018
  • Directed daily branch operations, leading the team to exceed monthly sales goals. Including cash management, opening and closing procedures, account maintenance.
  • Maintained high level of employee morale to minimize turnover and maximize customer satisfaction.
  • Organized and managed customer data, ensuring accuracy and completeness of records.

Sales/Floor Associate

Marshalls Inc
Rochester
05.2016 - 02.2017
  • Gained experience in customer service, providing assistance to customers with product inquiries and purchases.
  • Maintained cleanliness of store floor, organized displays and assisted with store merchandising initiatives.
  • Efficiently handled customer issues by listening attentively, responding promptly and following up as needed.
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.

Lead Teacher

Mastery Kids Academy
Altamonte Springs
09.2014 - 01.2016
  • Created and maintained clean, safe and organized learning environment.
  • Planned lessons with logically sequenced objectives, based on curriculum.
  • Communicated with parents and guardians regarding academic, behavioral, or safety concerns.
  • Established positive relationships with parents by engaging them in their child's education.
  • Used a variety of instructional strategies and technologies to engage students in their learning.

Customer Consultant

FedEx Print Office
Rochester
08.2010 - 02.2014
  • Demonstrated active listening skills to identify customer needs and requirements.
  • Developed strong customer service skills to ensure customer satisfaction.
  • Ensured all customer inquiries were addressed promptly and accurately.
  • Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.

Team Lead/Management

Petco Grooming Supplies, Inc
Rochester
02.2006 - 06.2010
  • Established a positive & profitable business as manager.
  • Supervised over six employees as well as delegated tasks to be completed in timely manner.
  • Experienced with handling animal and care.
  • Developed strong relationships with employee through compassionate communication techniques.
  • Used computers to replenish inventory and place special request for customers.
  • Educated individuals and families on caring for pets.
  • Developed strategies for improving operational efficiency within the department.

Timeline

Pharmacy Technician - Wegmans
09.2018 - 07.2024
Branch Customer Service Representative - Grainger
11.2017 - 02.2018
Sales/Floor Associate - Marshalls Inc
05.2016 - 02.2017
Lead Teacher - Mastery Kids Academy
09.2014 - 01.2016
Customer Consultant - FedEx Print Office
08.2010 - 02.2014
Team Lead/Management - Petco Grooming Supplies, Inc
02.2006 - 06.2010

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LORRAINE BRYANT