Summary
Overview
Work History
Education
Skills
STANDOUT TRAITS
Timeline
Generic

Lorraine Bryant

Rochester

Summary

Experienced professional with a proven track record in customer service, sales, and healthcare. Strong communication, problem-solving, and organizational skills. Adaptable and detail-oriented team player.

Overview

19
19
years of professional experience

Work History

Pharmacy Technician

Wegmans
09.2018 - 06.2025
  • Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
  • Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times.
  • Answered pharmacy telephones to respond to questions or requests.
  • Reviewing medical records: Meticulously examining patient records to determine which treatments, procedures, or medications necessitate prior authorization.
  • Insurance verification: Confirming a patient's insurance coverage and benefits for the proposed healthcare services.
  • Authorization requests: Preparing and submitting detailed authorization requests to insurance companies with the necessary documentation, including clinical notes and forms.
  • Collaboration: Working closely with healthcare providers to gather essential clinical information and streamline the authorization approval process.
  • Monitoring and follow-ups: Tracking the status of authorization requests, following up with insurance companies, and meticulously documenting all communication.
  • Denial management: Investigating insurance denials, resubmitting requests, and appealing decisions when necessary.
  • Patient communication: Explaining the prior authorization process to patients, including potential delays and financial implications, while safeguarding patient confidentiality.
  • Staying updated: Remaining current on the ever-evolving landscape of insurance policies, coverage rules, documentation requirements, and coding guidelines.
  • Navigating complex systems: Efficiently utilizing electronic health record (EHR) systems, billing platforms (like XIFIN), and insurance company portals.

Pharmacy Technician

Wegmans
09.2018 - 07.2024
  • Assisting pharmacists in accurately dispensing medication
  • Providing excellent customer service to patients and healthcare providers
  • Maintaining inventory levels of medications and supplies
  • Processing prescription orders and insurance claims
  • Offering medication counseling to patients
  • Ensuring compliance with state and federal pharmacy laws
  • Utilizing pharmacy software to input and track patient information

Branch Customer Service Representative

Grainger
11.2017 - 02.2018
  • Directed daily branch operations, leading the team to exceed monthly sales goals.
  • Oversaw daily operations including cash management, opening and closing procedures, account maintenance.
  • Maintained high level of employee morale to minimize turnover and maximize customer satisfaction.

LG Customer Support

Concentrix
03.2017 - 10.2017
  • Demonstrated excellent interpersonal skills while communicating with customers in a friendly and professional manner.
  • Monitored ticketing system queues regularly in order to respond promptly to requests.
  • Performed root cause analysis to identify underlying problems and develop solutions accordingly.
  • Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software.

Sales/Floor Associate

Marshalls Inc.
05.2016 - 02.2017
  • Gained experience in customer service, providing assistance to customers with product inquiries and purchases.
  • Maintained cleanliness of store floor, organized displays and assisted with store merchandising initiatives.
  • Efficiently handled customer issues by listening attentively, responding promptly and following up as needed.
  • Established sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.

Lead Teacher

Mastery Kids Academy
09.2014 - 02.2015
  • Created and maintained clean, safe and organized learning environment.
  • Planned lessons with logically sequenced objectives, based on curriculum.
  • Communicated with parents and guardians regarding academic, behavioral, or safety concerns.
  • Established positive relationships with parents by engaging them in their child's education.

Customer Consultant

FedEx Print Office
08.2010 - 02.2014
  • Demonstrated active listening skills to identify customer needs and requirements.
  • Developed strong customer service skills to ensure customer satisfaction.
  • Ensured all customer inquiries were addressed promptly and accurately.
  • Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.

Team Lead/Management

Petco Grooming Supplies, Inc
02.2006 - 06.2010
  • Established a positive & profitable business as manager. Supervised over six employees as well as delegated tasks to be completed in timely manner.
  • Experienced with handling animal and care.
  • Developed strong relationships with employee through compassionate communication techniques
  • Used computers to replenish inventory and place special request for customers.
  • Educated individuals and families on caring for pets.
  • Developed strategies for improving operational efficiency within the department.

Education

Associates - Paralegal Studies

Rochester Business Institute
01.2004

Skills

  • Operational Efficiency
  • Delegation expertise
  • Friendly
  • Branch Operations
  • Customer service excellence
  • Passionate
  • Cash Management
  • Merchandising
  • Assisting Customers
  • Monthly Sales
  • Learning Environment
  • Caring
  • Answering Customer Questions
  • Develop Solutions
  • Customer Needs

STANDOUT TRAITS

  • Confident
  • Accountable
  • Dedicated
  • Accurate
  • Caring

Timeline

Pharmacy Technician

Wegmans
09.2018 - 06.2025

Pharmacy Technician

Wegmans
09.2018 - 07.2024

Branch Customer Service Representative

Grainger
11.2017 - 02.2018

LG Customer Support

Concentrix
03.2017 - 10.2017

Sales/Floor Associate

Marshalls Inc.
05.2016 - 02.2017

Lead Teacher

Mastery Kids Academy
09.2014 - 02.2015

Customer Consultant

FedEx Print Office
08.2010 - 02.2014

Team Lead/Management

Petco Grooming Supplies, Inc
02.2006 - 06.2010

Associates - Paralegal Studies

Rochester Business Institute