Experienced professional with a proven track record in customer service, sales, and healthcare. Strong communication, problem-solving, and organizational skills. Adaptable and detail-oriented team player.
Overview
19
19
years of professional experience
Work History
Pharmacy Technician
Wegmans
09.2018 - 06.2025
Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times.
Answered pharmacy telephones to respond to questions or requests.
Reviewing medical records: Meticulously examining patient records to determine which treatments, procedures, or medications necessitate prior authorization.
Insurance verification: Confirming a patient's insurance coverage and benefits for the proposed healthcare services.
Authorization requests: Preparing and submitting detailed authorization requests to insurance companies with the necessary documentation, including clinical notes and forms.
Collaboration: Working closely with healthcare providers to gather essential clinical information and streamline the authorization approval process.
Monitoring and follow-ups: Tracking the status of authorization requests, following up with insurance companies, and meticulously documenting all communication.
Denial management: Investigating insurance denials, resubmitting requests, and appealing decisions when necessary.
Patient communication: Explaining the prior authorization process to patients, including potential delays and financial implications, while safeguarding patient confidentiality.
Staying updated: Remaining current on the ever-evolving landscape of insurance policies, coverage rules, documentation requirements, and coding guidelines.
Navigating complex systems: Efficiently utilizing electronic health record (EHR) systems, billing platforms (like XIFIN), and insurance company portals.
Pharmacy Technician
Wegmans
09.2018 - 07.2024
Assisting pharmacists in accurately dispensing medication
Providing excellent customer service to patients and healthcare providers
Maintaining inventory levels of medications and supplies
Processing prescription orders and insurance claims
Offering medication counseling to patients
Ensuring compliance with state and federal pharmacy laws
Utilizing pharmacy software to input and track patient information
Branch Customer Service Representative
Grainger
11.2017 - 02.2018
Directed daily branch operations, leading the team to exceed monthly sales goals.
Oversaw daily operations including cash management, opening and closing procedures, account maintenance.
Maintained high level of employee morale to minimize turnover and maximize customer satisfaction.
LG Customer Support
Concentrix
03.2017 - 10.2017
Demonstrated excellent interpersonal skills while communicating with customers in a friendly and professional manner.
Monitored ticketing system queues regularly in order to respond promptly to requests.
Performed root cause analysis to identify underlying problems and develop solutions accordingly.
Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software.
Sales/Floor Associate
Marshalls Inc.
05.2016 - 02.2017
Gained experience in customer service, providing assistance to customers with product inquiries and purchases.
Maintained cleanliness of store floor, organized displays and assisted with store merchandising initiatives.
Efficiently handled customer issues by listening attentively, responding promptly and following up as needed.
Established sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
Lead Teacher
Mastery Kids Academy
09.2014 - 02.2015
Created and maintained clean, safe and organized learning environment.
Planned lessons with logically sequenced objectives, based on curriculum.
Communicated with parents and guardians regarding academic, behavioral, or safety concerns.
Established positive relationships with parents by engaging them in their child's education.
Customer Consultant
FedEx Print Office
08.2010 - 02.2014
Demonstrated active listening skills to identify customer needs and requirements.
Developed strong customer service skills to ensure customer satisfaction.
Ensured all customer inquiries were addressed promptly and accurately.
Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
Team Lead/Management
Petco Grooming Supplies, Inc
02.2006 - 06.2010
Established a positive & profitable business as manager. Supervised over six employees as well as delegated tasks to be completed in timely manner.
Experienced with handling animal and care.
Developed strong relationships with employee through compassionate communication techniques
Used computers to replenish inventory and place special request for customers.
Educated individuals and families on caring for pets.
Developed strategies for improving operational efficiency within the department.