Lorraine Campos
7009 Almeda Rd
Summary
Dynamic and reliable professional with exceptional customer service skills honed at Flight Club. Proven ability to multitask and prioritize effectively in fast-paced environments, ensuring high-quality guest experiences. Adept at cash handling and fostering guest engagement, contributing to increased customer satisfaction and repeat business.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server/ Bartender
Flight Club
01.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
Hostess/Busser
The Landing Grill And Sushi Bar
03.2021 - 05.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Maintained well-stocked and organized busser station, ensuring quick access to cleaning supplies and tableware.
Fitness Attendant/. Pool Host/ Banquet Server
Four Season Hotel
01.2019 - 03.2021
- Worked independently and as member of cohesive team to support individual needs.
- Led and supported staff meetings according to team and organization needs.
- Kept fitness areas, machines, and spaces clean and orderly for customers.
- Taught staff and participants proper methods for best use of equipment to meet individual fitness goals.
- Submitted work orders and ordered supplies when needed to furnish floor with proper equipment.
- Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Adhered to all health and safety regulations while serving food and beverages.
Sales Associate
Justice Tween Brands
01.2016 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Volunteer
Thousand Oaks Grant R. Brimhall Library
06.2014 - 07.2014
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Supported community outreach efforts by assisting in the planning and execution of library events and programs.
Education
No Degree - Nursing
Houston Community College
Houston, TXNo Degree - Psychology
Moorpark College
Moorpark, CA06-2021
High School Diploma -
Westlake High School
Thousand Oaks, CA06-2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Quality control
- Task prioritization
- Multitasking and organization
- Adaptable and flexible
- Excellent communication
- Reliability
Certification
- Certified Patient Care Assistant/Associate (CPCA/CPCT/A)/Nurse Tech certification- National Healthcareer Association for various patient care roles.
Languages
Spanish
Native or Bilingual
Timeline
Server/ Bartender
Flight Club
01.2023 - Current
Hostess/Busser
The Landing Grill And Sushi Bar
03.2021 - 05.2021
Fitness Attendant/. Pool Host/ Banquet Server
Four Season Hotel
01.2019 - 03.2021
Sales Associate
Justice Tween Brands
01.2016 - 01.2018
Volunteer
Thousand Oaks Grant R. Brimhall Library
06.2014 - 07.2014
No Degree - Nursing
Houston Community College
No Degree - Psychology
Moorpark College
High School Diploma -
Westlake High School
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