Lorraine Cardenas

Work History

Holding Hands Inc

02.2022 - Current

Improved client behavior by implementing individualized therapy plans and interventions.
Enhanced client progress by consistently monitoring and adjusting treatment goals.
Collaborated with multidisciplinary teams for comprehensive client care and support.
Increased parent involvement in therapy sessions, fostering a supportive home environment.
Implemented crisis intervention techniques, effectively deescalating challenging situations while maintaining safety.

Enterprise Rent A Car

07.2016 - 05.2021

Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Enterprise Rent A Car

07.2017 - 05.2019

Increased team productivity by implementing streamlined processes and effective communication strategies.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Nike

01.2011 - 06.2016

Increased team productivity by implementing streamlined processes and effective communication strategies.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Launched new products and services with thorough market research, leading to increased revenue growth.
Managed and motivated employees to be productive and engaged in work.

Nike

01.2011 - 06.2016

Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Streamlined cashier operations for improved productivity and reduced wait times.
Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Assisted customers in locating products, providing knowledgeable recommendations based on their needs.