Lorraine Carrai
Pottstown,PA
Summary
Dedicated Direct Support Professional with a proven track record at Onewell, enhancing client well-being and independence through tailored care plans and effective communication. Skilled in patient assessments and ADL support, I've significantly improved client satisfaction. Expert in fostering client support and safety, my approach has consistently enhanced quality of life for those under my care.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Onewell
08.2024 - Current
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Transported clients to medical and dental appointments to provide support.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Nursing Assistant
Manatawny Manor
11.2020 - 05.2022
Custom Service/retention Specialist
Century Link Technology
06.2017 - 11.2018
- Adhered to appropriate legal scripting when required.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Certification - Direct Support Professional
Direct Support Professional Training Services
Online Training 2022
Nurses Aide Training Course -
Harrisburg Area Community College
Harrisburg, PA07.2016
GED -
Harrisburg Area Community College
Harrisburg, PA08.2000
Skills
- Client documentation
- ADL support
- Transportation
- Care plan assessment
- Case documentation
- Safety monitoring
- Indirect patient care
- Verbal and written communication
- Daily living support
- Positive reinforcement
- Client support
- Goal setting
- Health services
- Patient assessments
- Clinical quality program standards
- Progress documentation
Timeline
Direct Support Professional
Onewell
08.2024 - Current
Nursing Assistant
Manatawny Manor
11.2020 - 05.2022
Custom Service/retention Specialist
Century Link Technology
06.2017 - 11.2018
Certification - Direct Support Professional
Direct Support Professional Training Services
Nurses Aide Training Course -
Harrisburg Area Community College
GED -
Harrisburg Area Community College
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