Lorraine Carroll
Bristol
Summary
Proven track record in enhancing transportation and logistics efficiency at Performance Food Group, PFG, through expert route planning and driver supervision. Demonstrated ability to resolve delivery issues swiftly, ensuring customer satisfaction. Skilled in DOT compliance and decision-making, I excel in fostering safety and optimizing workflow coordination.
Overview
14
14
years of professional experience
Work History
Transportation Coordinator
Performance Food Group, PFG
08.2016 - Current
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
- Collaborated with cross-functional teams on supply chain initiatives, ensuring seamless integration of transportation coordination efforts.
- Optimized vehicle utilization through strategic scheduling and efficient load planning methodologies.
- Coordinated dispatching of 105 drivers to accomplish daily delivery requirements.
- Maintained Driver Qualification Files
- Recruiting for Drivers/Warehouse
Office Administrative Assistant
Gypsum Express
01.2013 - 07.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Office Manager
Metal Improvement
03.2010 - 08.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Education
High School Diploma -
Neshaminy High School
Langhorne, PA06.1983
Skills
- Route Planning
- Logistics functions
- Driver supervision
- Workflow Coordination
- Delivery issues resolution
- Emergency Response
- Incident Reporting
- Safety standards
- DOT Compliance
- Decision-Making
- Documentation And Reporting
Timeline
Transportation Coordinator
Performance Food Group, PFG
08.2016 - Current
Office Administrative Assistant
Gypsum Express
01.2013 - 07.2016
Office Manager
Metal Improvement
03.2010 - 08.2012
High School Diploma -
Neshaminy High School