Adaptable Business Manager successful at overseeing all aspects of business operation. Goal-driven leader, change manager and strategic problem solver. Knowledgeable about human resources, financial administration and inventory management.
Hi, I’m
LORRAINE CASTILLO
Texas
Summary
Overview
20
+Years of professional experience
Work History
LVC TRAVELS
International Travel Consultant
06.2020 - Current
Job overview
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Collected, handled and documented payments for travel services and associated feels.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Coordinated cruises, trains and flights based on cost and time of travel to enhance client experience and satisfaction.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business 95%.
- Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as Mexico and The Caribbean.
- Improved workplace productivity 100% by effectively coordinating appointment schedules and itineraries and managing accounts and budgets.
- Organized and maintained VIP traveler program with discounts and special deals.
- Tracked unused customer tickets to exchange toward future trips and personal expenses.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
Eastchase DentalArlington, TX
Office Manager
09.2023 - 11.2023
Job overview
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Treatment Plan Coordinator
BLUE STONE DENTAL
Business Manager
03.2019 - 06.2020
Job overview
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Developed and implemented policies and procedures to improve operational efficiency.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Monitored inventory of dental supplies and placed orders when necessary.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Treatment Plans Dental & Ortho
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
DR. E.A. MITCHELL D.D.S. INC.
Office Assistant/Dental Assistant
10.2000 - 01.2017
Job overview
- Greeted patients, provided administrative support to the dental team including filing, scheduling appointments and answering telephones.
- Prepared treatment rooms for incoming patients by setting up trays with instruments, disposables, medications.
- Conducted post-operative instructions with patients regarding proper oral hygiene techniques and diet restrictions following their procedure.
- Treatment plan presentation
- Provided information about available payment options to help facilitate payment from patients who are unable or unwilling to pay at time of service.
- Processed credit card payments from customers over the phone or through online portals.
- Scheduled follow-up visits for patients based on doctor's orders or patient requests.
- Created charts for new patients using data collected from medical histories completed upon arrival at office.
- Verified that all patient forms were completed correctly prior to submission for processing.
- Open to close daily operations
- Insurance verification: PPO/HMO/Medicaid
- Crossed Trained Certified RDA
Education
UT HEALTH SCIENCE CENTERSAN ANTONIO, TEXAS
Associate of Science from DENTAL
09.2016
University Overview
ST. AGUSTIN CATHOLIC FORT WORTH, TEXAS
High School Diploma
05.2000
University Overview
Skills
- Executive Travel
- Reservations management
- High Volume Call Environments
- Negotiation
- Social Media
- Client Relations
- Office Management
- Customer Service Expert
- Data Entry
- Interact with Clients/Customers/Insurance Carriers
- Invoicing and Billing
- Accounts Payable and Receivable
- Dental Office Management 25 years
- Patient Care
- Hiring and Training
- Self-Motivated
- Remote Office Availability
- Proficient in Dentrix Software
- Familiar in Open Dental/
- Quick Learner
- Spanish Translation
- More than 20 years Dental experience
- HIPPA Law
- Account Reconciliation
- Credit and collections
- Business administration
- Sales and marketing
- Contract negotiations
- Relationship building
- Proficiency in hospitality systems
- Correspondence distribution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Additional Information
Additional Information
Background Check: Clear
Compliance: OSHA (current)
NATIONAL & INTERNATIONAL DOCUMENTS AVAILABLE UPON REQUEST.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Do More Than Just Exist!
Timeline
Office Manager
Eastchase Dental
09.2023 - 11.2023
International Travel Consultant
LVC TRAVELS
06.2020 - Current
Business Manager
BLUE STONE DENTAL
03.2019 - 06.2020
Office Assistant/Dental Assistant
DR. E.A. MITCHELL D.D.S. INC.
10.2000 - 01.2017
UT HEALTH SCIENCE CENTER
Associate of Science from DENTAL
ST. AGUSTIN CATHOLIC
High School Diploma
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