Lorraine Cruz Pagan
Bartow,FL
Summary
Thoroughly manages customer data, expertly applying problem resolution via audits and troubleshooting. Extensively familiar with updated standards governing information management. Expertly applies knowledge to optimize quality control and data retention.
Overview
5
5
years of professional experience
Work History
Control Specialist
Furniture Galeria
05.2021 - 08.2023
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Reviewed and approved supplier production processes, verifying outputs for quality control and documenting for archival.
- Resolved production issues, supporting investigations of supplier and manufacturing locations and developing targeted solutions.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Agent
GEICO
01.2019 - 02.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Education
High School Diploma -
Santiago Iglesias Pantin
Ceiba, PR05.2012
Skills
- Reporting Abilities
- Process Updates
- Reporting Skills
- Data Modeling
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Control Specialist
Furniture Galeria
05.2021 - 08.2023
Customer Service Agent
GEICO
01.2019 - 02.2021
High School Diploma -
Santiago Iglesias Pantin
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