Lorraine Cubas
Paterson,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic designer responsible for creating, developing and producing visuals of concepts to communicate ideas to clients. Researches, conceptualizes and presents designs to achieve desired effects or goals.
Overview
4
4
years of professional experience
Work History
Warehouse Worker
Amazon
09.2023 - 01.2024
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Customer Service Representative
Raymour & Flanigan
09.2022 - 09.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Waitress
Qenko
12.2021 - 07.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Design Assistant
Pompei Baskets
07.2021 - 09.2021
- Enhanced design project efficiency by streamlining communication between team members and clients.
- Delivered high-quality design materials for various marketing campaigns, resulting in increased brand awareness.
- Assisted with the creation of visually appealing presentations to effectively communicate design concepts and ideas.
- Provided valuable input during brainstorming sessions, contributing to the development of creative design solutions.
- Organized and maintained digital asset libraries, streamlining workflow processes and increasing overall productivity.
- Labeling FedEx packages
Restaurant Hostess
La Fortaleza
08.2020 - 10.2020
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Waitress
Leña Y Carbon
01.2020 - 08.2020
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Education
High School Diploma -
Pompton Lakes High School
06.2023
Skills
- Material Handling
- Warehouse Organization
- Data Collection
- Product Knowledge
- Information Security
- Data Entry
- Design Planning
- Material Requirements
- Space Planning
- Customer Service
- Guest Relations Management
- Order Accuracy
- Conflict Resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse Worker
Amazon
09.2023 - 01.2024
Customer Service Representative
Raymour & Flanigan
09.2022 - 09.2023
Waitress
Qenko
12.2021 - 07.2022
Design Assistant
Pompei Baskets
07.2021 - 09.2021
Restaurant Hostess
La Fortaleza
08.2020 - 10.2020
Waitress
Leña Y Carbon
01.2020 - 08.2020
High School Diploma -
Pompton Lakes High School