LORRAINE DAVIS
Orange City,FL
Summary
Dedicated and detail-oriented professional with a strong foundation in organizational excellence, time management, and confidentiality, eager to contribute administrative and clerical expertise to the medical field. My track record includes efficiently managing medical records, coordinating patient services, and ensuring compliance with healthcare regulations, all geared toward streamlining operations and enhancing the patient experience in your facility.
Overview
12
12
years of professional experience
Work History
Cook/Server Manager
Ansley Parke of Orange City
08.2025 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Concierge/Front Desk Receptionist
Ansley Parke in Orange City
07.2025 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Behavior Support Technician
Deland Treatment Solutions
10.2023 - 03.2025
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
- Provided direct support during community outings, facilitating appropriate social interactions among peers while practicing newly acquired skills within real-world contexts.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Used [Software] to document patient information.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Monitored patient behavior and immediately reported changes to supervising therapists
- Treated clients and families with respect and dignity.
- Charted on each patient daily.
- Assessed patient progress and reported changes to supervising therapists.
- Assisted with medication administration and counting and pouring medications.
Certified Nursing Assistant
Ridgecrest Nursing and Rehabilitation Center
10.2022 - 06.2023
- Provided direct patient care by assisting residents with activities of daily living (ADLs), including bathing, dressing, grooming, and toileting.
- Reported any significant changes in resident health or behavior to the nursing staff or healthcare professionals promptly.
- Collaborated effectively with the nursing team, therapists, and other healthcare professionals to provide comprehensive care to residents.
Unit Clerk/Secretary
Opis Island Lake Center
04.2020 - 07.2022
- Maintained electronic and paper records of patient admissions, discharges, and transfers, ensuring accuracy and confidentiality.
- Ensured compliance with HIPAA regulations and confidentiality standards when handling sensitive patient information.
- Assisted in the coordination of patient admissions and discharges, ensuring a seamless transition for residents and their families.
Patient Care Technician
Adventist Health
04.2015 - 08.2020
- Assisted with patient transfers and positioning, using proper techniques to prevent injuries and ensure patient safety.
- Maintained accurate and up-to-date patient records, including electronic health records (EHRs), documenting care provided and changes in patient condition.
- Communicated with patients and their families, providing emotional support, answering questions, and relaying important information regarding care plans and updates.
Administrator/CEO
Preferred Care at Home of West Volusia
02.2018 - 02.2020
- Provided visionary leadership and strategic direction for both home care and companion skilled care services, ensuring the delivery of compassionate and high-quality care.
- Built and nurtured strong relationships with clients and their families, consistently exceeding their expectations for both home care and companion skilled care services.
- Oversaw the financial aspects of the organization for both home care and companion skilled care, including budgeting, forecasting, and financial reporting, optimizing resource allocation and cost control.
Resturant Owner
Soul Cariba
11.2013 - 10.2017
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Recruited, hired, and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and [Number] employees.
- Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Implemented effective inventory management systems to minimize waste and control food costs.
- Planned and executed strategies to increase customer loyalty and retention.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
Education
High School and Tech Diploma -
Erasmus Hall High School
Brooklyn, NYNo Degree - Medical Billing & Coding/ Medical Assistant
Florida Technical College
Deland, FL05-2007
Skills
- Patient Care
- Team Collaboration
- Time Management
- Confidentiality
- Communication
- Compassion
- Medical Billing and Coding
- Electronic Medical Records (EMR)
Timeline
Cook/Server Manager
Ansley Parke of Orange City
08.2025 - Current
Concierge/Front Desk Receptionist
Ansley Parke in Orange City
07.2025 - Current
Behavior Support Technician
Deland Treatment Solutions
10.2023 - 03.2025
Certified Nursing Assistant
Ridgecrest Nursing and Rehabilitation Center
10.2022 - 06.2023
Unit Clerk/Secretary
Opis Island Lake Center
04.2020 - 07.2022
Administrator/CEO
Preferred Care at Home of West Volusia
02.2018 - 02.2020
Patient Care Technician
Adventist Health
04.2015 - 08.2020
Resturant Owner
Soul Cariba
11.2013 - 10.2017
High School and Tech Diploma -
Erasmus Hall High School
No Degree - Medical Billing & Coding/ Medical Assistant
Florida Technical College
Education Licenses Certifications
- Certified Nursing Assistant, Active
- Medical Technician, Active
- Medical Billing and Coding, Completed
- First Aid – CPR AED, Active
- High School and Tech Diploma, Erasmus Hall High School, Brooklyn, NY
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