Summary
Overview
Work History
Education
Skills
Timeline
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LORRAINE DEGANI

Summary

Proactive and goal-oriented professional with a proven track record of effectively managing time and solving complex problems. Recognized for reliability and adaptability, possesses a quick ability to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Hardworking and passionate job seeker bringing strong organizational skills and an eagerness to secure an entry-level position. Ready to collaborate with the team and help achieve company goals.

Overview

25
25
years of professional experience

Work History

Receiver / Assistant Grocery Manager

Publix
02.2020 - 11.2024
  • Managed receiving processes, ensuring accurate and timely delivery of products from vendors
  • Collaborated with team members to conduct thorough order reviews and maintain optimal inventory levels
  • Prepared and submitted end-of-day and end-of-week reports, ensuring accurate and timely documentation
  • Developed and implemented donation programs, coordinating with corporate entities to maximize community outreach
  • Leveraged data analysis to create accurate forecasts, ensuring optimal inventory management practices
  • Managed employee scheduling, ensuring efficient staffing levels to meet operational demands
  • Developed and executed training programs for associates and managers, fostering a culture of knowledge and growth
  • Led the onboarding process for new hires, providing comprehensive training and support to ensure their successful integration
  • Conducted interviews and participated in the hiring process, identifying and selecting qualified candidates for key roles
  • Collaborated with management to develop and implement advertising plans, promoting store offerings and driving customer engagement

Hostess

Chili's
10.2015 - 12.2018
  • Provided exceptional customer service to guests, ensuring a positive dining experience
  • Assisted servers and managers with tasks such as seating guests, taking orders, and providing table service, ensuring a smooth and efficient flow of operations
  • Responded quickly to guests' needs, addressing any requests or concerns in a timely and professional manner
  • Maintained a clean and organized dining room, ensuring a pleasant and welcoming environment for guests
  • Ensured efficient service by promptly attending to guests, taking orders, and delivering food and beverages, which contributed to a positive dining experience
  • Demonstrated strong teamwork skills by collaborating with fellow hosts, servers, and managers to support restaurant operations and provide a seamless dining experience
  • Adhered to restaurant standards and procedures, including proper dress code, safety protocols, and customer service guidelines
  • Contributed to a positive dining experience by creating a welcoming and inviting atmosphere for guests, ensuring their comfort and satisfaction
  • Maintained a clean and organized workspace by adhering to restaurant hygiene and sanitation standards, ensuring a safe and healthy environment for guests and staff
  • Supported restaurant operations by performing various tasks as needed, including taking reservations, answering phones, and assisting with other duties

General Manager

Brueggers Bagels
12.2004 - 07.2005
  • Increased store sales through effective inventory management, optimized staff scheduling, and implementation of new marketing initiatives
  • Improved employee morale by fostering a positive work environment and developing comprehensive training programs
  • Managed all store operations efficiently, including ordering, inventory, staffing, marketing, training, and reporting, ensuring smooth daily operation
  • Developed and implemented a comprehensive employee training program, empowering staff with the necessary skills and knowledge to deliver exceptional customer service
  • Managed inventory levels and ordering processes, optimizing stock levels to meet customer demand while minimizing waste
  • Prepared accurate and timely end-of-month reports, providing valuable insights into store performance and identifying areas for improvement
  • Implemented new marketing initiatives, including social media campaigns and community outreach programs, to increase customer engagement and drive sales
  • Scheduled and managed staff effectively, optimizing labor costs while ensuring adequate coverage during peak hours
  • Motivated employees to achieve store goals by setting clear expectations, providing regular feedback, and recognizing outstanding contributions
  • Oversaw payroll processing, ensuring accurate and timely payments for all staff members

Beverage Director

Hyatt
03.2000 - 12.2004
  • Managed a comprehensive beverage inventory of over 2,000 items, encompassing wine, beer, and spirits, ensuring optimal stock levels and minimizing waste
  • Developed and implemented a comprehensive marketing strategy for all beverage outlets, resulting in increased customer awareness and engagement
  • Created standardized service procedures for all hotel outlets, promoting consistency and enhancing the overall guest experience
  • Successfully led the implementation of new features within the Hyatt POS system, streamlining operations and improving efficiency
  • Served as the hotel's expert on the Hyatt POS system, providing comprehensive training and support to colleagues
  • Developed marketing materials, including collateral and promotional campaigns, to effectively promote beverage offerings and drive sales
  • Utilized data analysis to identify trends and optimize inventory management practices, resulting in cost savings and improved profitability
  • Collaborated with various departments, including sales and marketing, to develop integrated campaigns and maximize revenue opportunities
  • Consistently exceeded customer expectations by delivering exceptional service and providing personalized recommendations for beverage options
  • Successfully managed a team of staff, providing guidance and training to ensure efficient operations and a high level of customer satisfaction

Education

Liberal Arts -

Alfred State

Iowa State University

Certificate -

Special Learning

Skills

  • Shipping and receiving
  • Customer service
  • Product inspection
  • Record preparation
  • Inventory auditing
  • Sales experience
  • Inventory management
  • Effective communication
  • Attention to detail
  • Self-motivated and independent
  • Verbal and written communication
  • Shipping and receiving tracking

Timeline

Receiver / Assistant Grocery Manager

Publix
02.2020 - 11.2024

Hostess

Chili's
10.2015 - 12.2018

General Manager

Brueggers Bagels
12.2004 - 07.2005

Beverage Director

Hyatt
03.2000 - 12.2004

Iowa State University

Certificate -

Special Learning

Liberal Arts -

Alfred State

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LORRAINE DEGANI