Lorraine Diaz

Operations Manager

TJX Companies

11.2010 - Current

Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Coordinated with General Manager in different operational issues and promotional activities.
Supported marketing initiatives by executing in-store promotions and events according to corporate guidelines.
Implemented theft prevention policies to minimize potential stock loss.
Analyzed sales data regularly to identify trends or opportunities for improvement in product assortment or pricing strategy adjustments.
Ensured compliance with company policies as well as legal regulations at both federal and local levels.
Increased employee productivity by developing comprehensive training programs and providing ongoing support.
Played key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
Managed store budget effectively, making cost-saving adjustments when necessary without sacrificing quality or customer experience.
Reduced payroll discrepancies through meticulous data analysis and timely communication with over 100 + employees.
Managed 18 Million store to trend goals of 2 Million every year