Summary
Work History
Education
Skills
Languages
Timeline
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Lorraine Dominguez

Las Vegas,NM

Summary

Dynamic Service Coordinator with a proven track record at Family Options LLC, excelling in client communication and service delivery. Adept at resolving conflicts and enhancing customer satisfaction through effective problem-solving and attention to detail. Skilled in HIPAA compliance and maintaining accurate records, ensuring high-quality service and compliance standards.

Work History

Service Coordinator

Family Options Llc
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.

Medical Records Clerk

Professional Home Health Care Agency
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.

House Supervisor

Citizens for the Developmentally Disabled


  • Streamlined communication between departments for improved patient flow and satisfaction.
  • Reviewed clinical documentation to asses standards and quality of care.
  • Resolved conflicts among team members promptly and effectively, maintaining a harmonious work environment.
  • Monitored patient acuity levels closely, adjusting staffing assignments as needed for optimal care delivery.
  • Participated in budget planning meetings, helping allocate funds appropriately for staffing needs or equipment upgrades.
  • Maintained accurate records of employee performance evaluations, certifications, licenses, continuing education requirements, ensuring compliance with regulatory standards.

Administrative Assistant

Alternative Home Care
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Education

Springer High School
Springer
1993

Skills

  • Client communication
  • Service delivery
  • HIPAA compliance
  • Medical records management
  • Data entry accuracy
  • Customer relationship management
  • Conflict resolution
  • Team collaboration
  • Staffing management
  • Budget planning
  • Effective communication
  • Problem solving
  • Attention to detail
  • Record keeping
  • Time management
  • Telephone communication
  • Individualized service plans
  • Service monitoring and evaluation
  • Proficiency in office programs

Languages

Spanish
Limited Working

Timeline

Service Coordinator

Family Options Llc

Medical Records Clerk

Professional Home Health Care Agency

House Supervisor

Citizens for the Developmentally Disabled

Administrative Assistant

Alternative Home Care

Springer High School

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Lorraine Dominguez