Lorraine Duffy

• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
• Ensured all dogs were thoroughly dried using appropriate techniques, reducing the risk of skin irritations or infections.
• Successfully calmed anxious pets during the bathing process using proven soothing techniques.
• Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
• Promoted additional grooming services such as nail trimming or ear cleaning when appropriate, increasing overall revenue for the business.
• Maintained a clean and organized workspace for efficient grooming operations.
• Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
• Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
• Observed animal behavior during bathing sessions, reporting any concerns or issues to management promptly.
• Assisted groomers with prepping dogs for haircuts, resulting in streamlined appointments.
• Enhanced customer satisfaction by providing gentle and thorough dog bathing services.
• Effectively communicated post-bathing care instructions to pet owners, promoting optimal coat health between visits.
• Kept cages, kennels, play yards, and grooming areas neat and clean.
• Washed, trimmed, and brushed animals to maintain good grooming standards.
• Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
• Documented animals' weight, size and condition in computer system for review by senior staff.
• Reset procedure rooms between appointments and disinfected equipment.

I picked up and dropped off parts that were needed for the cars. I also picked up and dropped off customers who's car is not running correctly.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proved successful working within tight deadlines and a fast-paced environment.

• Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
• Mixed and administered special food formulas to individual animals based on unique dietary needs.
• Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
• Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
• Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
• Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
• Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
• Trained new staff on kennel maintenance, animal care and feeding protocols.
• Kept animals clean and free of contaminants to promote optimal health.
• Provided compassionate care for over 50 dogs and cats, ensuring their comfort and well-being during their stay.