Lorraine Durham

• Led personalized skincare consultations to identify customer needs and recommend tailored product solutions.
• Trained and mentored new consultants on product knowledge, sales techniques, and customer service best practices.
• Developed and implemented targeted marketing strategies to enhance brand visibility and customer engagement.
• Organized community events to promote products, generate leads, and strengthen client relationships.

Review and complete loan documents in a timely manner.

Process loan data for funding, underwriting and correct identified errors.

Facilitated 20-30 outbound calls to customer regarding missing documents for loan completion.

• Assisted in reducing employee turnover with thorough background checks and comprehensive interviews.
• Managed office supply inventory, ensuring cost-effective purchasing decisions were made while maintaining adequate stock levels for daily operations.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Answered and redirected incoming phone calls for the office.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on the human resources database.
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Organized new employee orientation schedules for new hires.
• Delivered friendly assistance with new hires throughout the the interviewing and the hiring process.
• Performed cashier duties, built customer loyalty by having a people first attitude.
• Completed daily and month end vault reconciliation.

• Collected deposits, processed payments and made billing arrangements
• Handled 60-70 inbound calls and made 40-45 outbound calls ensuring timely responses to client needs and concerns.
• provided accurate information regarding products and services.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.