Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Lorraine Edward

Choiseul,St. Lucia

Summary

I’m the Executive Assistant to the Operations Manager to local family business; Mystic Man Tours. Mystic Man Tours offers a full range of ocean adventures on a fleet of eight well maintained vessels. Located in the picturesque town of Soufrière on the beautiful island of St. Lucia, the company has a reputation for excellent customer service. Mystic Man Tours partners with 5 star resorts on the island, bringing their high-end clients satisfaction – Sugar Beach Resort and Jade Mountain. Mystic Man Tours also has partnership with Cox and Company which provides tours for Cruise Ships including Celebrity Cruises.

Mystic Man Tours prides itself on some of the most informative, professional, enjoyable and memorable ocean excursions in St. Lucia. After many years in the company, I strongly believe I’m ready to get out there to gain experience internationally and to also provide exceptional service whilst driving sales on Celebrity Cruises. I’ve sailed all over the Caribbean as well as being on tours with high profile guests on the island. Experienced with managing executive schedules, travel arrangements, and meeting coordination. Utilizes strong interpersonal skills to facilitate communication and collaboration among team members. Knowledge of office management software and administrative protocols.

Overview

10
10
years of professional experience

Work History

Secretary

Sir Arthur Lewis Community College
01.2015 - 09.2016
  • Internship

Executive Assistant

Mystic Man Tours
11.2016 - Current

ACCOUNTS

  • - -Invoicing (a three part job including Microsoft Excel and Quickbooks)
  • - -Payables (Cross referencing invoices received, records and process them to be paid)
  • - -Responsible for Petty Cash
  • - -Cash received at the reservations office for local tours are supervised by myself and recorded.

RESERVATIONS

  • - All reservations are handled through Apple Calendar.
  • - Reservations are handled and coordinated alongside the Operations Manager, Resorts/Hotels, Ince and Company as well as Cox and Company.
  • - Coordinate taxi transfers
  • - Coordinate catering -The weekly list of what's needed is emailed to the restaurant keeping them updated in order to provide for tours.

ADMIN

  • - -I'm the bridge between employees and management as there’s no HR Manager.
  • - Vacation requests are done through myself then passed on to the operations manager for approval.
  • - -To schedule inspections and insurances for our fleet of vessels once they’re due.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.

Education

Associate of Arts - Accounting And Finance

Sir Arthur Lewis Community College
Castries, Saint Lucia
01.2010

Skills

  • Microsoft Office Access
  • Verbal and written communication
  • Sales support
  • Quickbooks
  • Payroll processing
  • Report writing

Awards

Scuba Diving

Snorkeling

Hosting Tours / Entertaining

Baking



Timeline

Executive Assistant

Mystic Man Tours
11.2016 - Current

Secretary

Sir Arthur Lewis Community College
01.2015 - 09.2016

Associate of Arts - Accounting And Finance

Sir Arthur Lewis Community College