Lorraine Edwards
Silverdale,WA
Summary
I am an accomplished customer service/sales professional with 19+ years of solid success in retention, sales, and customer service. I am a goal-oriented team player with strong organizational, problem-solving and follow-through abilities.
Overview
29
29
years of professional experience
Work History
Leasing Consultant
Avenue 5 Property Management
02.2023 - Current
- Help prepare, set up and run resident events
- Resolved conflicts between tenants in the most effective manner
- Distributed and followed up on tenant renewal notices
- Helped with eviction processes
- Kept meticulous records of all correspondence with and from tenants
- Toured the property with prospective tenants and provided a wealth of information regarding its key features
- Exceeds bonus goals monthly
- Escalated any major issues to the property manager for immediate remediation
- Showed properties to potential buyers and other brokers at open houses and by appointment
- Developed and maintained relationships with clients new and current
- Supported community manager and assistant community manager in office and filled in when necessary
- Experience with Yardi and Onsite and CRM
Leasing Consultant
Con Am Management-Seattle, WA
01.2022 - 01.2024
- Resolved conflicts between tenants in the most effective manner
- Distributed and followed up on tenant renewal notices
- Helped with eviction processes
- Kept meticulous records of all correspondence with and from tenants
- Toured the property with prospective tenants and provided a wealth of information in regard to its key features
- Met bonus goals monthly
- Escalated any major issues to the property manager for immediate remediation
- Showed properties to potential buyers and other brokers at open houses and by appointment
- Developed and maintained relationships with clients new and current
- Supported community manager and assistant community manager in office and filled in when necessary
- Experience with Yardi and Onsite
Customer Service/ Supervisor
Army Air Force Base-Joint Base Lewis McChord, WA
12.2021 - 01.2022
- Processing Western Union transactions
- Managed customer information and files
- Helping customers with refunds, exchanges, and final transactions
- Processing and filling online orders
- Helping in the Cash Cage with counting and filling cashier bags
- Opening and closing of the Customers Service desk
- Providing excellent customer service to our customers
- Create Schedules
- Managed up to 10 people
- Coordinated with Vendors
- Merchandizing and marketing
Sales
Pearl Factory/ Na Hoku-Las Vegas, NV
04.2014 - 12.2018
- Delivered excellent customer service while assisting customers with their purchases
- Recognized numerous times as the top sales professional of the month based on sales revenue
- Consistently exceeded monthly revenue quotas by 25% to 100%
- Developed successful customer relationships that encouraged customer retention
- Cash handling such as the balancing of cash drawer at every shift, receiving and returning funds to customers
- Processing daily inventory into store computer
- Use of company computer and internet to process customer special orders and item look up in all stores
- Handled sensitive customer information
Merchandise Coordinator
TJ Maxx-Las Vegas, NV
04.2011 - 04.2014
- Worked collaboratively with store management to create displays that are visually appealing and highlight products for sales events and promotions
- Supervised floor associates and front-end cashiers assigning tasks and coordinating work efforts while covering for store management
- Performed daily store opening/closing procedures, cashier, credit card promotion, and inventory management
Member Services
Sam’s Club-Pearl City, HI
04.1995 - 07.2001
- Responsible for opening, maintaining, and renewing customer accounts
- Processed customer returns, exchanges and any additional inquires
- Responsible for answering incoming customer calls directing them to appropriate department or helping resolve any customer issues.
Education
Skills
- Property Management
- Yardi
- Conflict Management
- CRM Software
- Fair Housing Regulations
- Property Leasing
- Store Management Experience
- Retail Management
Timeline
Leasing Consultant
Avenue 5 Property Management
02.2023 - Current
Leasing Consultant
Con Am Management-Seattle, WA
01.2022 - 01.2024
Customer Service/ Supervisor
Army Air Force Base-Joint Base Lewis McChord, WA
12.2021 - 01.2022
Sales
Pearl Factory/ Na Hoku-Las Vegas, NV
04.2014 - 12.2018
Merchandise Coordinator
TJ Maxx-Las Vegas, NV
04.2011 - 04.2014
Member Services
Sam’s Club-Pearl City, HI
04.1995 - 07.2001
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