Lorraine Edwards
Berlin,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
1989
1989
years of post-secondary education
Work History
Leah’s Heavenly Cleaning
Leah
Pocomoke City, Maryland
07.2025 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Dietary Server
Gull Creek Senior Living Community
Berlin
12.2023 - 05.2025
- Served meals to residents following dietary guidelines and preferences.
- Maintained cleanliness of dining areas and serving stations.
- Assisted residents with meal choices and special requests.
Server
Dough Roller Restaurants
Ocean City, MD
03.2023 - 12.2023
- Provided exceptional customer service in a fast-paced dining environment.
- Managed multiple tables and ensured timely order delivery.
- Collaborated with kitchen staff to fulfill special requests and dietary needs.
- Handled cash transactions and processed payments accurately.
- Assisted in training new servers on menu items and procedures.
- Communicated effectively with customers to enhance their dining experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
Assistant Manager
CubeSmart
Ocean City, Md
11.2020 - 04.2023
- Managed daily operations and staff scheduling for multiple facility locations.
- Assisted in training new employees on company policies and procedures.
- Coordinated customer service initiatives to enhance client satisfaction and retention.
- Facilitated effective communication between management and team members.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Server/Bartender Shift Manager
Denovos
Berlin, Md
10.2013 - 11.2019
- Provided attentive service to guests in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed guest orders using restaurant's point-of-sale system.
Education
Stephen Decatur High School
Berlin, MdSkills
- Customer service
- Food safety
- Point-of-sale operation
- Team leadership
Timeline
Leah’s Heavenly Cleaning
Leah
07.2025 - Current
Dietary Server
Gull Creek Senior Living Community
12.2023 - 05.2025
Server
Dough Roller Restaurants
03.2023 - 12.2023
Assistant Manager
CubeSmart
11.2020 - 04.2023
Server/Bartender Shift Manager
Denovos
10.2013 - 11.2019
Stephen Decatur High School