Lorraine Escalante
Miami Beach,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Insurance Account Representative
State Farm
05.2024 - Current
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Contributed to a positive work environment by collaborating effectively with team members and sharing best practices for enhanced service delivery.
- Educated clients about risk mitigation strategies, empowering them to make informed decisions about their insurance coverage.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues related to insurance policies.
- Built strong relationships with clients, resulting in a high level of trust and numerous referrals for new business.
Bartender
Montys
06.2023 - 05.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Prepared garnishes by evenly slicing and pitting fruits.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Server
Montys
12.2018 - 05.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Hostess
Montys
08.2018 - 11.2018
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took initial drink orders and relayed information to wait or bar staff.
- Advised customers about special offerings and menu items to help drive sales.
- Opened and closed seating sections according to volume of guests.
- Provided patrons with estimated waiting times during peak service hours.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
Bachelor of Science - Dietetics
Miami Dade College
Miami, FL12.2024
Associate of Arts -
Miami Dade College
Miami, FL02.2020
High School Diploma -
Miami Beach Senior High
Miami, FL06.2017
Skills
- Basic Accounting
- Organizational skills
- Clear and Effective Communication
- Hospitality and Guest Service
- Multitasking
- Collaboration and Teamwork
- Fluent in speaking and writing English and Spanish
Experience Highlights
- Customer service and Quality Assurance.
- Conflict prevention & troubleshooting.
- Analytical & Problem Solving Skills.
- Deadline Driven.
- Confident presentation, Communication & Interpersonal skills.
- Fluent in English and Spanish
- Advertising and promotions.
- Excellent relationship-building skills.
- Ability to excel in team environment.
Timeline
Insurance Account Representative
State Farm
05.2024 - Current
Bartender
Montys
06.2023 - 05.2024
Server
Montys
12.2018 - 05.2023
Hostess
Montys
08.2018 - 11.2018
Bachelor of Science - Dietetics
Miami Dade College
Associate of Arts -
Miami Dade College
High School Diploma -
Miami Beach Senior High
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