Lorraine Espana

Providing intensive case management services to the chronically mentally ill in a residential setting, with the goal of preventing homelessness and psychiatric hospitalizations.

• Advocating for client needs within the agency and broader community, securing necessary resources and accommodations.
• Providing compassionate support during difficult times, such as behavioral crises and other personal emergencies.
• Improved housing stability for residents through linkage to medical/dental/vision care services, and other community resources.
• Provided interventions to ensure the safety and security of all residents within congregate living and single unit dwellings.
• Teaching coping skills, assisting residents to learn/relearn essential life skills to improve over all activities of daily living and maintain stable housing.

The goal of the Homeless Alliance is to end homelessness in Oklahoma City through effective engagement with the homeless to secure safe and stable housing, partnering with the Oklahoma City Housing Authority and independent property managers.

• Offered empathetic listening and compassionate support during difficult times, fostering a sense of trust among clients served.
• Addressed potential conflicts proactively, working collaboratively with clients and service providers to advocating for client needs.
• Facilitated communication between service providers to ensure seamless coordination of care for clients.
• Assisted clients in overcoming barriers to accessing needed services, such as transportation or financial limitations.
• Provided linkage to clients with appropriate community resources, enabling them to achieve greater independence and self -sufficiency..
• Implemented creative problem-solving strategies for addressing unique challenges faced by each client within their specific context.