LORRAINE ESPINOSA
Highland
Summary
High performing, strategic-thinking professional with more than 30 years of experience in management and a history of achieving successful results. My management style is one that motivates a team’s productivity. Resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic. Actively develop strong, productive teams in a positive and safe work environment. Mentor, coach and develop staff with a proven ability to transfer job knowledge and skill to all levels. Apply sound business strategies and tactics to set and achieve targeted goals. Leadership and communication skills are highly effective.
Overview
31
31
years of professional experience
Work History
Production Control Manager
Kohl’s – E Commerce Fulfillment Center
08.2021 - Current
- Production Control Manager for 3 years 7 months
- Manage workflow of several departments in conjunction with individual department Supervisors to meet planned units per hour, cost per unit, level of service and accuracy standards
- Effectively manage staffing to meet UPH and CPU goals
- Develops and maintain accuracy standards to ensure unit inventory integrity
- Partner with Senior Leadership in the development of E-Fulfillment Center strategy and workload forecasts
- Oversee the allocation of resources and utilize documented system order data to make informed decisions
- Proactively analyze, evaluate and forecast E-Fulfillment center workflows to minimize future bottlenecks, production slowdowns and achieve process optimization
Operations Manager 1
Kohl’s – E Commerce Fulfillment Center 806
01.2017 - 01.2021
- Operations Manager for 4 years on 1st shift
- Manage the workflow of overall building for a 1.25 million square foot fulfillment facility providing nationwide order fulfillment services.
- Develop and maintain accuracy standards to ensure unit inventory integrity
- Align with business partners to resolve issues and ensure efficient service
- Effectively manage staff to meet UPH and CPU goals
- Ensure performance best practices by monitoring safety to minimize
- Lead direct reports to achieve unit goals in accordance with Company policies and practices
- Increase associate engagement by developing and communicating a clear vision
- Maintaining open communication by setting clear objectives and removing barriers
- Developing an effective staff through coaching and performance feedback
Operations Supervisor
Kohl’s – E Commerce Fulfillment Center 806
08.2013 - 01.2017
- Assisted 2nd shift overseeing the outbound department in the absence of an Operations Manager during Peak volume and 1st shift coverage of the building throughout the year.
- Participant of the Supervisor Development program 2016.
- Manage the workflow of several departments Putwall, Sorter & Picking on 1st shift for a 1.25 million square foot fulfillment facility providing nationwide order fulfillment services.
- Develop and maintain accuracy standards to ensure unit inventory integrity
- Align with business partners to resolve issues and ensure efficient service
- Effectively manage staff to meet UPH and CPU goals
- Ensure performance best practices by monitoring safety and accident incident reports to reduce lost time
- Lead direct reports to achieve unit goals in accordance with Company policies and practices
- Increase associate engagement by developing and communicating a clear vision
- Maintaining open communication by setting clear objectives and removing barriers
Loss Prevention Supervisor
Kohl’s – E Commerce Fulfillment Center 806
07.2011 - 01.2013
- Assistant to the Loss Prevention Manager providing training and development of Internal Investigations, cctv monitoring, compliance audits
- Training and development on gate house procedures
- Maintaining a safe environment by monitoring the physical security of the building
- Interview, hire, and supervise direct reports and workflow activity.
- Develop staff’s functional skills by managing day to day work assignments by providing coaching, performance feedback and effective performance assessments
- Ensured accurate documentation and processing incident reporting.
- Provide support to our HR partners regarding high risk terminations
Loss Prevention Associate
Kohl’s – E Commerce Fulfillment Center 806
11.2010 - 01.2011
- Greet visitors and ensure they register on the visitor log.
- Answer and transfer calls to the lines of business.
- Maintain badge access levels
- Provide support to our HR partners regarding high risk terminations.
- Conducted physical security checks exterior and interior of building.
- Report policy and procedure violations to leadership.
- Conduct internal theft investigations, cctv monitoring.
- Conduct compliance audits
- Check in and Check out trailers at gatehouse with accuracy.
Loss Prevention Manager
Home Depot Stores
01.2004 - 01.2009
- Provided reduction of shrink through the training and development of assistant managers and hourly associates in operational controls.
- Resolution of internal and external cases in home store and district stores
- Monthly audits of store operational performances.
- Training and development of hourly associates on reducing shrink through inventory controls.
- Managed the front lines to provide great customer service.
Operations Assistant Manager
Home Depot Stores
01.1999 - 01.2004
- Assessed staffing requirements for the stores needs.
- Managed cost, increased sales and submitted monthly snapshots of business profit and loss statement with achieve results
- Conducted monthly audits of the stores operational performance with successful results
- Training and development of hourly associates on reducing shrink through inventory and operational controls.
- Daily and weekly audits of operations procedures, risk management and environmental safety.
- Interviewed and hired new candidates.
- Developed newly hired managers in their core roles.
- Managed receiving, freight and cashier teams and ensured the team provided great customer service at the opening of business to the close of business.
Asset Protection Manager
Mervyns
01.1995 - 01.1999
- Managed five high risk stores with a minimum of 15 direct reports.
- Provided reduction of shrink through the training and development of assistant managers and hourly associates in operational controls.
- Resolution of Internal and external cases in home store and district stores
- Monthly audits of store operational performances.
- Training and development of hourly associates on reducing shrink through inventory controls.
- Conducted investigations and interrogations of internal associates.
Education
High School Diploma -
Rosemead High School
Rosemead, CA06-1983
Skills
- Bilingual communication
- Skilled in Microsoft Office applications
- Wicklander-Zulawski method
- Hazardous materials risk management
Languages
Spanish
Native or Bilingual
Timeline
Production Control Manager
Kohl’s – E Commerce Fulfillment Center
08.2021 - Current
Operations Manager 1
Kohl’s – E Commerce Fulfillment Center 806
01.2017 - 01.2021
Operations Supervisor
Kohl’s – E Commerce Fulfillment Center 806
08.2013 - 01.2017
Loss Prevention Supervisor
Kohl’s – E Commerce Fulfillment Center 806
07.2011 - 01.2013
Loss Prevention Associate
Kohl’s – E Commerce Fulfillment Center 806
11.2010 - 01.2011
Loss Prevention Manager
Home Depot Stores
01.2004 - 01.2009
Operations Assistant Manager
Home Depot Stores
01.1999 - 01.2004
Asset Protection Manager
Mervyns
01.1995 - 01.1999
High School Diploma -
Rosemead High School
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