LORRAINE ESTRELLA
New Port Richey,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Key Holder
T-Mobile
03.2023 - Current
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Mobile Expert
T-Mobile
04.2022 - Current
- Created inviting environment for customers by maintaining store organization and cleanliness
- Obtaining or receiving merchandise, totaling bills, accepting payments and making change for customers in a retail T-Mobile Store
- Performing all required opening and closing duties
- Meet and exceed monthly revenue and profit targets
- Organizing team celebrations for Holidays, Birthdays, Magenta Anniversary and Customer Appreciation day.
Assistant General Manager
McDonald's
02.2018 - 01.2022
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Managed purchasing, sales, marketing and customer account operations efficiently
- Motivated, trained, and disciplined employees to maximize performance
- Assisted in recruiting, hiring and training of team members
- Analyzed customer feedback data to identify areas of improvement and develop solutions
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Managed budget implementations, employee evaluations, and contract details
- Handled cash accurately and prepared deposits.
Education
Bachelor of Science - Business Administration
Colorado University
Colorado Springs, CO01.2026
Esthetician -
American Institute of Beauty
Largo, FL02.2022
Skills
- Customer Service Management
- Daily Reporting
- Staff Training
- Sales Coaching
- Training and Mentoring
- Inventory Monitoring
- Time management
- Interpersonal skills
- Organizational skills
- Team leadership
- Goal setting
- Multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Key Holder
T-Mobile
03.2023 - Current
Mobile Expert
T-Mobile
04.2022 - Current
Assistant General Manager
McDonald's
02.2018 - 01.2022
Bachelor of Science - Business Administration
Colorado University
Esthetician -
American Institute of Beauty