Lorraine Fogel
Store Associate
Manhattan,KS
Summary
Highly experienced Store Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Reliable, top-notch, with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. As well healthcare insurance understanding.
Friendly with reputation for exceeding performance benchmarks in retail and healthcare settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays.
Experienced with customer service, sales, and inventory management. Able to maintain FCR and follow metrics with ease. Utilizes effective communication to assist customers and maintain store organization. Track record of fostering positive shopping experience through teamwork and adaptability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Associate
Tobacco Alley
Manhattan, KS
12.2024 - Current
- Maintained tidy and organized store to comply with cleanliness standards.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Senior Plasma Center Technician
CSL Plasma
Manhattan, KS
02.2024 - 08.2024
- Maintained confidentiality of sensitive information by adhering to strict data protection policies and procedures.
- Reduced wait times for donors through efficient check-in processes, improving overall customer experience.
- Promoted a welcoming atmosphere for donors by maintaining a clean and organized reception area.
- Enhanced donor safety by conducting thorough pre-donation screenings and health assessments.
- Contributed to continuous improvement efforts through participation in staff meetings, trainings, and workshops.
- Achieved compliance with OSHA regulations through rigorous attention to safety protocols both in sample handling and overall facility cleanliness.
- Ensured proper storage and handling of collected plasma samples, maintaining the integrity of the product to be used for life-saving treatments.
- Managed emergency situations effectively, responding quickly to address donor needs or concerns with care and professionalism.
- Performed precise plasma collection procedures, ensuring donor comfort and minimizing adverse reactions.
Senior Customer Service Advocate
Optum Health United Health Care
Remote WFH, TX
10.2022 - 01.2024
- Collaborated with cross-functional teams to address complex customer issues and improve overall experience.
- Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
- Helped large volume (upwards of 80 - 100 calls ) of customers every day with positive attitude and focus on customer satisfaction.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
- Participated in regular performance evaluations, consistently meeting expectations in key metrics such as first-call resolution rate.
- Utilized CRM software to track customer interactions, ensuring seamless handoff between support agents when needed.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Sr. Customer Service Representative
Blue Cross Blue Shield of Michigan
Remote WFH, Texas
12.2021 - 05.2022
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Reduced call wait times by implementing effective time management techniques within the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Online Grocery Pickup
Walmart
Rowlett, Texas
11.2020 - 05.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Front Desk Associate
Holiday Inn Express Plano
Plano, Texas
07.2020 - 11.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collaborated with housekeeping staff to ensure seamless room transitions and availability.
- Maintained cleanliness and organization of front desk area.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Answered guest questions and offered referrals to local points of interest.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Performed basic daily bookkeeping tasks.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
- Utilized hotel management software for data entry and reporting purposes.
Front Desk Supervisor
Holiday Inn
Garland, Texas
08.2018 - 03.2020
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Collected room deposits, fees, and payments.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Scheduled and assigned daily work and activities for team members.
Education
No Degree - Medical Assistant With Limited X-ray Scope
Remington College
Garland, TX 05.2001 -
Skills
Customer service
Payment processing
Cash register operation
Customer assistance
Store cleanliness maintenance
Inventory control
Team leadership
Cash handling accuracy
Organization
POS systems
Relationship building
Inventory management proficiency
Computer literacy fundamentals
Patience and empathy demonstration
Attention to detail
Time management mastery
Adherence to store policies
Conflict resolution
Professionalism
Reliable and responsible
Honest and dependable
Friendly and helpful
Adaptability
Certification
Driver's License
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Store Associate
Tobacco Alley
12.2024 - Current
Senior Plasma Center Technician
CSL Plasma
02.2024 - 08.2024
Senior Customer Service Advocate
Optum Health United Health Care
10.2022 - 01.2024
Sr. Customer Service Representative
Blue Cross Blue Shield of Michigan
12.2021 - 05.2022
Online Grocery Pickup
Walmart
11.2020 - 05.2021
Front Desk Associate
Holiday Inn Express Plano
07.2020 - 11.2020
Front Desk Supervisor
Holiday Inn
08.2018 - 03.2020
No Degree - Medical Assistant With Limited X-ray Scope
Remington College
05.2001 -