Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Awards
Timeline
Generic

Lorraine Ford

Hyattsville,MD

Summary

Meticulous seasoned professionals with strong organizational and interpersonal skills seek a challenging administrative support position to contribute to customer satisfaction and office efficiency.

Overview

40
40
years of professional experience

Work History

Residential Aide

Core DC
06.2023 - 03.2024
  • Educated clients about the program and procedure
  • Ensure that the clients abide by Core DC’s policies and procedures
  • De-escalated any potential crisis and documented in the Unusual Incident Report (UIR)
  • Conducted daily routine curfew checks and monitoring floor activities
  • Set-up room preparations for new clients and to ensure they have all the essentials (i.e
  • Toiletries
  • Etc.)
  • Performed administrative duties and receptionist duties at the Operations Desk and other duties as assigned
  • Anticipated the needs of the clients to ensure a level of comfort is had from day-to-day

Stock Associate

Walmart
08.2019 - 04.2023
  • Assisted with truck delivery and offloading
  • Organized and sorted merchandise
  • Made familiarity with the store layout
  • Greeted and assisted customers with product inquiries
  • Assisted with production rotation

Residential Monitor

Bradley & Associates
11.2017 - 11.2018
  • Assisted security in providing a peaceful environment and in enforcing established rules of the temporary shelter program
  • Performed curfew checks, inspect rooms, reported violations, and completed daily activity log
  • Participated in staff briefings and resident meetings, directed occupants, and escalated management concerns
  • Attended training for the Community Partnership for Prevention of Homelessness

HR Specialist

MBI Health Services
03.2017 - 11.2017
  • Managed the HR Director’s calendar to ensure conflict-free entries
  • Answered calls and provided other administrative support for the HR Director
  • Scheduled interviews, arranged background checks, and composed offer letters
  • Coordinated employee training and confirmed compliance with personnel records

Front Office Administrator

Maryland State Dental Association
09.2016 - 03.2017
  • Managed and processed membership dues for the American Dental Society Website Amplify
  • Mail merges, prints Opened, sorted, and distributed mail
  • Performed materials, stuffed envelopes, and shipped mass mailings for membership kits
  • Received all incoming calls and responded to consumer and member questions
  • Compiled data, updated records, and assisted in preparing budgets
  • Designed promotional material, completed meeting/class registrations, creating articles, and transcribed letters
  • Undertook and prioritized a variety of additional projects as needed to provide an outstanding work product

Functional Coordinator

Melwood Training Center
12.2012 - 03.2016
  • Administered bi-weekly payroll for 15 government contract sites using UltiPro/KRONOS
  • Processed expense reports, work orders, accounts receivables/payables, purchase orders and check requests
  • Ordered occupational apparel, landscaping equipment, and office supplies
  • Reconciled customers’ invoices after projects
  • Organized hardcopy and electronic historic records resulting from the above activities
  • Developed a backup tracking system in Excel
  • Responded to calls from potential and current customers, vendors, and staff
  • Interpreted standard operating procedures (SOP) manual and corporate policies for inquirers

CEO’s Office Front Desk Receptionist/E A

AARP
04.2007 - 05.2012
  • Served as the first line of communication to the CEO, screening callers, prioritizing mail, and arranging visits
  • Processed purchase requisitions, expense reports, and invoices to aid in budget administration
  • Provided database and spreadsheet maintenance to support business operations
  • Performed scheduling activities for international and domestic travel, office meetings, and other appointments
  • Interfaced with and provided logistical support to the Board of Directors, C-Suite team, staff members, and the public
  • Informed leaders about potential threats to the office’s integrity and instituted appropriate changes
  • Developed an office desk guide that detailed the executive office procedures
  • Managed the database for information related to the Affordable Care Act

Functional Coordinator

Strategic Staffing/Aerotek Services
09.2002 - 04.2007
  • Supported upper management within government and private sectors
  • Handled callers professionally and courteously
  • Provided meeting services, including facility reservations, equipment requests/setups, refreshments, and agendas
  • Notified participants and transcribed minutes
  • Coordinated travel, compiled monthly revenue reports, and reconcile expense reports
  • Organized spreadsheet data, charts, graphs, and statistical tables into a finalized report format
  • Streamlined processes for payroll, records management, and inventory control

Executive Assistant

Federal National Mortgage Association
03.1984 - 09.2002
  • Provided administrative services to senior management within multiple departments
  • Arranged activities related to luncheons, office meetings, teleconferences, appointments, and travel
  • Researched and verified data from various sources
  • Assisted in budget preparation and administration
  • Developed a desk guide and tickler system
  • Trained clerical staff and organized performance appraisals
  • Served as time tracker coordinator and maintained data in an adjustment tracking system
  • Managed Financial Services Division’s low-risk accounts
  • Monitored daily mortgage-backed securities (MBS) and auto-wire sweeps
  • Collected and disseminated government-sponsored enterprise (GSE) data to lenders
  • Participated with teams in special ad hoc projects

Education

Introduction to Business -

Prince George’s Community College
Largo, MD
01.2002

Accounting II -

Prince George’s Community College
Largo, MD
01.2002

Accounting I -

Department of Agriculture
Washington, DC
01.2001

High School Diploma -

Hermitage High School
Richmond, VA
01.1972

Skills

  • Microsoft Office Suite
  • Typing (60 wpm)
  • Lotus Notes
  • Calendar Creator 10
  • WordPerfect
  • Microsoft Project
  • Electronic Calculator by Touch (200 km)
  • Database Management
  • Electronic and Manual Filing Systems
  • Accounting (accounts payable, accounts receivable, and payroll)
  • Visual Staff Scheduler
  • Customer Appointment Manager
  • Interpersonal Communications

Hobbies and Interests

  • Help-the-Homeless Walkathon
  • Koman Race for the Cure
  • AIDS Walk
  • Greater Mount Calvary Holy Church
  • Toastmasters International
  • Beading Jewelry

Awards

  • An employee of the Month
  • Outstanding Customer Service
  • Certificate of Appreciation
  • Cash Awards
  • Kudos
  • Contracts and Procurement Services (C.A.P.S.) Idea Award

Timeline

Residential Aide

Core DC
06.2023 - 03.2024

Stock Associate

Walmart
08.2019 - 04.2023

Residential Monitor

Bradley & Associates
11.2017 - 11.2018

HR Specialist

MBI Health Services
03.2017 - 11.2017

Front Office Administrator

Maryland State Dental Association
09.2016 - 03.2017

Functional Coordinator

Melwood Training Center
12.2012 - 03.2016

CEO’s Office Front Desk Receptionist/E A

AARP
04.2007 - 05.2012

Functional Coordinator

Strategic Staffing/Aerotek Services
09.2002 - 04.2007

Executive Assistant

Federal National Mortgage Association
03.1984 - 09.2002

Accounting II -

Prince George’s Community College

Accounting I -

Department of Agriculture

High School Diploma -

Hermitage High School

Introduction to Business -

Prince George’s Community College

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Lorraine Ford