Lorraine Gaffney
Titusville,FL
Summary
Reliable and upbeat individual successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
14
14
years of professional experience
Work History
Pottery Apprentice/Teaching Assistant Volunteer
North Brevard Art League
08.2024 - Current
- Assist teacher with new students be teaching the beginning steps of working with clay (hand-building, slab rolling, glazing, etc.)
- Learn and practice kiln loading, glaze preparation, and intermediate/advanced clay building.
- Become proficient with wheel work to be able to assist others
Live-In Caregiver
Self Employed
11.2019 - Current
- Offered companionship and kindness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as grooming, dressing, giving attention to detail.
- Assisted with daily living needs to maintain self-esteem and general wellness.
- Established positive relationships with children by engaging in interactive play sessions and offering emotional support as needed.
- Fostered independence among young children by teaching them essential life skills such as personal hygiene, dressing themselves, and basic kitchen tasks.
- Assisted children with homework completion while providing additional support in challenging subject areas when needed.
Analytical Lab Chemist
Pharmco Laboratories
08.2018 - 09.2020
- Performed quality control checks of hand sanitizer during filling and packaging
- Performed instrument calibrations and daily checks for incoming manufacturing samples.
- Assisted formulations chemist with labeling, packaging, and preparation of samples for customer review.
- Adhered to hazardous material handling safety standards in laboratory settings to minimize risks.
- Participated in continuous improvement initiatives aimed at enhancing overall laboratory operations and productivity levels.
- Analyzed raw materials and cosmetic and OTC finished products.
- Performed quality control checks of finished products during filling and packaging.
Massage Therapist / Business Owner
A Quiet Place of Healing Massage Therapy
08.2018 - 12.2019
- Perform full body massages with a focus on Manual Lymphatic Drainage, CranioSacral Therapy, Swedish/Relaxation, Traditional Hawaiian Lomi Lomi, Himalayan Salt Stone, and Aromatherapy
- Confer with clients about their medical histories and any problems with stress and/or pain in order to determine proper treatment plan
- Maintain own supplies (lubricants, oils, candles, etc), laundry, appointment schedule; kept accurate client treatment records (SOAP notes)
- Responsible for bringing in own clientele to keep and generate business.
Massage Therapist
The Bronze Lion; DBA-Jade Serenity Spa
09.2015 - 04.2019
- Served as an Independent Contractor of Massage Therapy services on an on-call/as needed basis
- Performed full body massages using a variety of techniques such as Swedish, Deep Tissue, Reflexology, and Aromatherapy
- Responsible for bringing in own clientele to keep and generate business.
HPLC Laboratory Chemist, Quality Control
Florida Food Products, LLC.
02.2016 - 10.2016
- Reduced production downtime by troubleshooting issues related to chemical processes or equipment malfunctions quickly.
- Enhanced product quality through rigorous sample testing, ensuring accurate results and adherence to industry standards.
- Supported company goals by providing timely and accurate chemical analysis on raw materials, in-process samples, and finished products.
- Increased accuracy of test results by performing routine instrument maintenance and calibration.
Massage Therapist / Business Owner
A Quiet Place of Healing
07.2010 - 12.2014
- Performed full body massages using a variety of techniques such as Swedish/Deep Tissue, Hot Stone, and Aromatherapy
- Conferred with clients about their medical histories and any problems with stress and/or pain in order to determine proper treatment plan
- Maintained own supplies (lubricants, oils, candles, etc), laundry, appointment schedule; kept accurate client treatment records (SOAP notes)
- Responsible for bringing in own clientele to keep and generate business
- Offered promotions such as Refer 3, Get 1 Free, discounts off first visit, chair massage promotions, word of mouth advertising, gift certificates, and handing out business cards
- Maintained up-to-date website and tags in most major search engines found on the Internet.
Manager / Massage Therapist
Chair Massage at Elizabeth Wende Breast Care
10.2012 - 10.2014
- Coordinated Licensed Massage Therapist’s shift schedule, recruited substitute therapists to cover shifts, mediated conflicts and helped gain resolutions
- Maintained supplies such as lubricants, face cradle covers, office supplies, and paraffin for paraffin bath
- Acted as a liaison between EWBC and LMT’s for problem resolution, questions, and concerns
- Performed chair massage from 5 – 30 minutes based on client intake form requests to provide comfort for patients waiting for mammogram results
- Focused on the back, neck, shoulders, head, arms, and hands
- Addressed the client’s areas of concern over clothing
- Performed hand paraffin dips and hand massage upon request
- Conferred with clients about their medical histories and any problems with stress and/or pain in order to determine proper treatment plan and kept accurate treatment records for each client (SOAP notes).
Massage Therapist
Rejuvenate Spa at Elizabeth Wende Breast Care
10.2010 - 07.2012
- Performed chair massage in 10, 15, 20 minute increments based on client intake form requests to provide comfort for patients waiting for mammogram results
- Focused on the back, neck, shoulders, head, arms, and hands
- Addressed the client’s areas of concern over clothing
- Performed full body massages in Spa setting using a variety of techniques such as the Rejuvenate Signature massage, Hot Stone, and paraffin dips.
Massage Therapist
Nurturing Hands Massage and Wellness Center
04.2010 - 06.2010
- Performed full body massages using primarily Swedish/Deep Tissue, maintained SOAP notes.
Education
Certificate of Completion (>1,000 Hours) - Massage Therapy
Onondaga School of Therapeutic Massage
Rochester, NY01.2009
A.A.S. Chemical Technology -
State University of New York at Alfred
Alfred, NY01.1986
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Reliability and punctuality
- Cash handling and management
- Teamwork and Collaboration
Training
- Swedish Massage
- Chair Massage
- Treatment/Sports Massage
- Pregnancy Massage and Shiatsu
- Manual Lymphatic Drainage – Academy of Lymphatic Studies
- CranioSacral Therapy – Upledger Institute (NCTMB)
- Hawaiian Lomi Lomi (NCTMB)
- Massage for People Living with Cancer [Oncology Massage] (NCTMB)
- Introduction to Aromatherapy for Healthcare Practitioners (NCTMB)
- Aromatherapy 101 - West Coast Institute of Aromatherapy
- Aromatherapy Certification Program – Aromahead Institute
- Infant Massage
- Hot Stone Massage (NCTMB)
- Advanced Skills for Stoneworkers (NCTMB)
- Reflexology for Massage Therapists
- Spa Therapy 1 - Wraps & Salt Glo's (NCTMB)
- Spa Therapy 2 - Hot Poultice Massage (NCTMB)
- Practical Applications of Manual Lymphatic Therapy (NCTMB)
- Trauma Touch Therapy, Internship & Externship (NCTMB)
- Basic Trigger Point Massage
- Integrated Manual Lymphatic Drainage with Acupressure and Essential Oils (NCTMB)
- Intro to Pain Management and Scar Release – MPS/Dolphin Stim (NCTMB)
- Usui Reiki, Levels 1, 2, & 3 Master/Teacher
- Universal Life Church Ordained Minister
Timeline
Pottery Apprentice/Teaching Assistant Volunteer
North Brevard Art League
08.2024 - Current
Live-In Caregiver
Self Employed
11.2019 - Current
Analytical Lab Chemist
Pharmco Laboratories
08.2018 - 09.2020
Massage Therapist / Business Owner
A Quiet Place of Healing Massage Therapy
08.2018 - 12.2019
HPLC Laboratory Chemist, Quality Control
Florida Food Products, LLC.
02.2016 - 10.2016
Massage Therapist
The Bronze Lion; DBA-Jade Serenity Spa
09.2015 - 04.2019
Manager / Massage Therapist
Chair Massage at Elizabeth Wende Breast Care
10.2012 - 10.2014
Massage Therapist
Rejuvenate Spa at Elizabeth Wende Breast Care
10.2010 - 07.2012
Massage Therapist / Business Owner
A Quiet Place of Healing
07.2010 - 12.2014
Massage Therapist
Nurturing Hands Massage and Wellness Center
04.2010 - 06.2010
Certificate of Completion (>1,000 Hours) - Massage Therapy
Onondaga School of Therapeutic Massage
A.A.S. Chemical Technology -
State University of New York at Alfred
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