Lorraine Garcia
Houston,TX
Summary
832-576-5124
Overview
10
10
years of professional experience
1
1
Certification
Work History
Teacher
WSB
Houston, TX
06.2024 - Current
- Contractor for CenterPoint Energy in the Gas Damage Prevention Department, working on SAP and Riskmaster.
- Built customer confidence by actively listening to concerns, and giving appropriate feedback to prevent future gas line damages.
- Developed public relations strategies to influence public opinion or promote ideas, products, or services on 811.
- Contacting excavators to get information about the damage, the company, and to provide the 811 protocol, the excavators' guidebook, and the 811 websites.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Supervised students throughout day, both in classroom and outside during breaks.
Interviewer
The Cole Group
Houston, TX
04.2019 - 09.2022
- Ensured all necessary paperwork was completed accurately by the applicant before leaving the office.
- Conducted structured interviews and recorded audio.
- Reviewed resumes, applications, and other pertinent documents prior to interviews.
Assistant General Manager
LA Fitness
11.2018 - 04.2019
- Performed administrative tasks such as filing paperwork, preparing documents.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Coordinated with the General Manager to develop and implement strategic plans.
- Motivated and led team members to work together to achieve targets.
Spanish 911 & VRI Interpreter
Cyracom Int.
05.2015 - 11.2018
- English and Spanish certified interpreter, interpreter for USCIS, police department, attorneys, judges, fire and rescue department, banks, insurance companies, hospitals, transportation services, etc.
- Video Remote Interpretation, with doctors, nurses, medical staff and their patients or patient's family members
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
- Used electronic listening system to listen to speakers' statements, determine meanings and prepare translations.
Education
Interpreter Certificate -
Cyracom International
05.2015
High School Diploma -
Stephen F. Austin High School
05.2013
Skills
- Customer engagement
- Policy analysis
- Brand awareness
- Customer education
- Cross-cultural collaboration
- Research and analysis
- Multilingual proficiency
- Product knowledge
Educationcertificates
- High School Diploma, 05/13
- Interpreter Certificate, 05/15
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- OSHA 10-Hour Construction
- Pipeline Awareness
Timeline
Teacher
WSB
06.2024 - Current
Interviewer
The Cole Group
04.2019 - 09.2022
Assistant General Manager
LA Fitness
11.2018 - 04.2019
Spanish 911 & VRI Interpreter
Cyracom Int.
05.2015 - 11.2018
Interpreter Certificate -
Cyracom International
High School Diploma -
Stephen F. Austin High School