LORRAINE GAUDREAU

• Successfully opened a new showroom location and met and exceeded company goals.
• Repeatedly surpass sales tiers.
• Manage all aspects of customer interaction, including showroom & home consultations, designing extensive plans, preparing quotes, contract execution, scheduling of appointments, and handling adjustments through continuous follow-up.
• Established credibility as a trusted advisor by staying current on industry trends, market conditions, and competitive landscape analysis.
• Responsible for determining specific design visions, deliverables, and timeframes of company products.
• Developed persuasive sales presentations showcasing unique design solutions tailored to specific client sales.
• Develop and cultivate trade business with designers, architects, contractors, and real estate brokers, which results in profitable sales for the company and long-standing relationships.
• Manage showroom, including ordering supplies and product samples, training new employees, and acting as liaison between showroom and corporate office.

• Responsible for all aspects of in-home consultations, including accurate field measurements, executing design plans, preparing contracts, and generating invoices to ensure timely payment.
• Implemented comprehensive design plans onsite with each customer using CAD Pro Software to provide accurate renderings.
• Participated in sales networking with various organizations to generate new business and promote product line.
• Played a key role in increasing retention as well as satisfaction rates for company.
• Handled high-level client relationship management with all trade businesses.
• Built and maintained relationships with contractors, designers, and real estate brokers, which promoted both business and sales.

• Successfully sold, organized, and directed all events.

Prepared and implemented a revised F&B process.

• Maintained business relationships with clients which resulted in referrals and repeat business.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
• Conducts daily sales calls and arranges site inspection trips to hotel.
• Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
• Closely following up on all business leads within a 24-hour response time line to clients.

• Identified potential prospects and created new businesses by participating in local/national community events
• Actively pursued monthly sales solicitation goals through phone prospecting, outside solicitation, and referrals
• Professionally discussed and sold medical procedures and handled all contracts.

• Initiated negotiation processes, and consulted with clients concerning market conditions, prices, mortgages, and legal requirements, to ensure fair and honest dealing.
• Gather client information concerning their desired features in a home, financial ability, home types and neighborhoods of interest.
• Developed a positive relationship with lenders, appraisers, home inspectors, and escrow companies.
• Facilitated paperwork such as closing statements, deeds, contracts, purchase agreements, and leases.
• Gained a strong sales and customer relations foundation in a fast-paced environment.
• Promote sales of properties through online marketing, open houses, MLS, and advertising.

• Responsible for developing property awareness
• Update action plans and financial objectives quarterly
• Maintained existing accounts and established new accounts in the SMERF market segment for two properties
• Prepared and presented property presentations to prospective customers
• Actively participated in the opening of The Grand Cascades Lodge
• Negotiated terms and pricing contracts with clients, vendors, and other providers for service at special events
• Provided courtesy site visits for prospective clients.
• Represent Hotel in various events, exhibitions and trade shows
• Able to support hotel service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience

• Managed and prioritized VP's schedule to ascertain that her time is focused on critical, strategic issues
• Ensured follow-through of all discussed items in meetings, with updates being incorporated into reports
• Efficiently administered a variety of accounting activities such as preparing expense reports, purchase orders, and invoices each week
• Enhanced communication between the manufacturing department and executive team, fostering a sense of teamwork and collaboration
• Responsible for weekly reports and competitive research.

• Created Yacht Division with President and developed direct marketing products along with timing of distribution
• Built and strengthen professional relationships with NYC harbor industry
• Negotiated terms and pricing contracts with clients, vendors, and other providers for service at special events and trade shows
• Identified opportunities to generate new business leads and build long-term relationships, including researching core customer demographics and market trends
• Increased revenues by 50% in the first year and 75% in the second
• Fostered positive and trusting client relationships, resulting in 100% customer satisfaction rating.
• Able to provide Quick and timely responses, immediate communication and develop professional long-term business relationships